Hi, I am so glad I finally received my order today 1/28/25. It was scheduled for delivery on 1/22/25, however our mail delivery in New Orleans was delayed 5 days due to unprecedented 10" of snow! My retainers fit snug as I am sure they should. My old retainers were were beginning to stretch after 6 months + of use. Thank you.

My retainers did not fit. The bottom ones fit Ok but the top ones pop right out and will not stay in. A waste of money.

Items arrived as described and value was good.

The service and the ordering and freebies were great, but my retainer is incredibly uncomfortable. I received some kind of comfort upgrade, which makes the retainer rest higher on my gums, and it hurts to the point where it’s causing cuts in my mouth.

very tight fit on the retainer but I like it.

Great aligners! I had aligners for over 5 years, replacing them sometimes had pieces on the aligners that would scratch. They have improved and now fit more comfortably and after wearing the new set, I noticed my teeth are better aligned like when I first had completed the aligner treatment. Get a new retainer here, it's worth it!

i responded a week ago on 1/20/25 requesting to speak with a Human. (an option given by your email). I have not been contacted as of yet. my teeth are shifting because the shipped retainers do not fit.

The retainers are so much more comfortable since you smoothed the edges. Very happy with them.

Wrong order was sent when I specially confirmed with a rep multiple times. Terrible service

I order a retainer from SmileSet. They had my mold from a previous company so they could duplicate a new retainer for me. I was pleased to receive exactly a duplicate of my old retainer without the expense of a new mold casting. They also added a smoother finish on the edges which feels so much better.