Responded promptly for the issue and tried their best to resolve it.

The material these retainers are made from are awful. It’s so thick I can’t even close my mouth properly. I wouldn’t be able to wear this in a normal public setting for that reason. I’m only giving it two star because it does fit from my previous records through Smile Direct Club. I’m glad I have an option after the fiasco with them going out of business.

Their communication with me. I opened the box, and opened the first set. I was so excited that I didn’t read the instructions first. They fit perfectly. Absolutely no sharp edges, poking corners, nothing!

I didn’t get the right one it’s didn’t fix my upper or my lower they send the wrong one

Noticed a difference with the added “comfort fit.” If worn for a long period of time, and you speak often, the edges tend to irritate the inner top lip. Good replacement for previous aligners with Smile Direct.

I ordered my initial kit at the end of last year, but they forgot to ship it. It was quite disappointing but they apologized and shipped it to me. I am thankful for their courtesy and making sure I received my kit. I trust SmileSet to help me with my dental needs! Thank you!

Easy and fast process

Great and easy way to start. Communication was not good. I had to call and email multiple times to find out what's next, why the delay.... Almost cancelled.

Everything was delivered as promised even though I messed up one of the impressions. Im only in my first week of treatment but so far I'm pleased with customer service, communication, delivery and quality!

There should be a location where someone does the molding and scans of your teeth. The instructions were very vague