Requested my retainers be printed from SDC 2019 file. Instead, I am still getting it printed from a recent impression kit that I repeatedly said I did not like.

Haven’t received them.. been waiting almost a month.

Had all my records from Smile Direct

After a week of wearing week 1 of week1/2 straighteners and used the emery board on the very rough and sharp edges I am still getting sores in my mouth. I’ve bought mouth wax to use but this is not great for sure.

Excellent, attentive customer service after receiving the wrong order. Mistakes happen, but I was quickly contacted by 3 different people to make sure that the right product was being sent, and that I was happy with the service I was receiving to make things right. That is a quality that a lot of companies no longer have.

Ordering (reorder) was easy, retainers fit perfect and delivered in a reasonable time grande.

They fit perfectly no cutting no smoothing out edges. You guys are awesome. Thank you.

I didn't choose you. More like you inherited me. This is the 3rd company I've been with since I started this. My teeth are somewhat better than I started but not what I would call straight. I told the original company (Smiles Direct) about this and they were supposed to send me some new molds but they didn't. Then I told the second company (Dr. Direct) and never heard from them. But at least you sent the retainers and they are fine.

Received the wrong thing! Sent me an impression kit when my records are on file and it said so when I ordered. Extremely disappointed and frustrated. I cannot recommend. Not reliable or accurate.

Explained and resolved the misunderstanding. Thanks