Awesome help provided by Christie! I bumped into a few issues when moving over from EDF to London Power. Christie provided me with guidance, was attentive and was easy to get in touch with over email! She made the process a breeze! Glad to have made the switch!

really helpful experience sorted everything out very friendly

Phoned up London power and spoke to James Smith. He was very helpful comparing the different tariffs and answered all questions I had.. so I switched to them

Call answered quickly and very helpful for me to find the best tariff to meet my needs, the operator Abby was very informative and genuinely helpful. Top service from Octopus again.

Since we change to Octopus Energy we have had a first class service we have just had our smart meters changed over from version 1 to version 2 the gas meter was not sending the readings so sent a message to them and it has now been sorted by the very nice Emma and we are very pleased with the service we have received Thanks

I called hoping to understand how to switch providers and James Smith went over and above to explain how to find an accurate usage and how to use this when I am looking for electricity deals. He has provided some great advise and new ways to find what is energy efficient in my house. Although, I did not sign up with them immediately, James was very incredibly helpful, super polite and knowledgeable. Thank you so much James for the support and your expertise.

James was great (and so were all his colleagues). Quick and efficient.

Super responsive team that are always on hand to provided support and guidance when switching to London Power and continue to do so after the switch is complete. Well done to the London Power Customer Service Team and especially James, because he always responds to queries and questions in a professional and courteous manner.

James Smith helped me accurately forecast my winter usage based on my previous winters' use and increased home time due to corona etc as well as resolving the issue with my account! Very knowledgeable and helpful. Thank you!

Had a man named Benjamin come and do the metering when I switched gas/electric companies. The man was very friendly and polite. He made sure that he wore his mask and gloves at all times in my property. He explained everything that he was doing and made sure that we were safe. He was very communicative even before the appointment and arrived on time -as I was working from home and had meetings he also made sure that he did not make much noise. So far I’m impressed with the customer service from the company. I have spoken to real people about any issues/concerns.