Mellisa was Very prompt in getting my refund sorted for overpayment

James Smith very helpful and supportive to me regarding my query. Thanks, Pratik

I called Octopus to enquire why I had been charged so much for my recent electricity bill. Melina answered my call promptly. She quickly realized that I'd input a digit incorrectly on my meter reading submission. Melina corrected the reading, rectifying the account and arranged a refund for overpayments at my request. Melina was also able to arrange for a smart meter to be installed in a few days time. All this in one friendly phone call! I can't ask for better than that, thank you!

Reply to messages even at 10 pm which is amazing. Sorted the issue. The first month with them and so far pleasantly surprised. Would recommend

Excellent and speedy service from Christie.

Very good customer service. The only surprise is that when you move out next tenant gets letter from Octopus not MyLondonPower... Needless to say Octopus bills will probably be higher.

My thanks to James Smith at London Power, who went above and beyond to resolve issues with a previous supplier when an incorrect meter reading was given at handover. I can highly recommend London Power, both for its green credentials and for the efficient and professional service provided by James!

Recently had some issues with a house move, Ropa was excellent in helping resolve this!

I was considering switching provider and I had a couple of questions before making up my mind. James was extremely helpful. He guided me through the process and provided me with all the necessary information. Overall, it was a very efficient & professional service.

James Smith was super quick to respond, friendly and helpful.