Very professional. Excellent service.

Great service. Professional and took care of my claim quickly. The Plumbers sent were professional as well and resolved my issue same day. Best service to have!

Fixed what needed to be done.

Service was timely prompt and effective

Root 24 does a great job. However this is a recurring issue - twice in 27 days. Been asking for a camera since the last 3 clogs. Don't understand why you won't fix the problem. Causes a mess every time it backs up in basement.

the technicians sent to us were knowledgeable of the job they were doing. friendly.

I have a water leak in line from the meter to my home AWR sent out a sub-contractor and they said that AWR would not cover the Poly line, I have been paying a monthly premium for years and I see in the contract that Poly is not covered, however, as a client how am I to know what is under the ground, it seems to me that if AWR will not cover this type of material they they AWR should do their part in chechking the property before they insure it to see what type on water lines and sewer line that a client has before they AWR insure it. Who's reponsible for insuring that the under-ground lines meet the requiremnts of AWR policy writings

Courteous & professional

American water resources address my concerns immediately.

Every one I spoke to was helpful