I signed up for a bunch of insurance programs with a helpful person from American Water, but she never mentioned that there was a better plumbing insurance that covered the actual faucets and more. When the first plumber (who smelled like a giant cigarette) came to remedy a few issues, he kept saying this isn’t covered, thats not covered. It was quite frustrating. He fixed a couple of valves, but then one still leaked and it required another plumber to come and fix that. The whole thing was rather annoying. (The second plumber was great.)

The technicians were efficient, friendly and arrived on time. Thank you. They did not find a leak.

Paulo was skilled, pleasant and fixed a section of my water pipe in time for me to go to work myself. Glad AWR and Paulo were again timely and skilled.

We are never disappointed with the service we receive. They are very prompt and reliable.

Easy to deal with, quick response

THE CONTRACTOR THAT TOOK CARE OF MY REPAIR WAS FRIENDLY,ON TIME AND TOOK CARE OF MY REPAIR IN A TIMELY MANNER.

Everything!! My basement started flooding July 2024. The first time in my 38 years in my house. It has flooded 3 more times since. I am a senior and no one should have to put up with this. With this rain through Sunday, the water in my basement will just get deeper, ruining items in my basement. IAW will have a lawsuit if this is not fixed properly at no charge to me. I gave every protection plan possible through American resources which has no advantage.

It was scary when our sewer backed-up again within a month. We called AWR immediately and they arranged for a plumber to come out the next morning. He located the problem after snaking the sewer line but said his supervisor needed to check it, too, as he suspected the root from the Norfolk Pine was th culprit. It took awhile with a few trips & coordination with the tree service we hired to remove the tree & it's roots, but it got done with a new 10' sewer line that replaced the damaged part. Both plumbers who came out were very good. They were professional, knowledgeable, efficient, respectful and courteous. The AWR service we subscribe to saved us a ton of money on the repair.

excellent service on time

every part of the visit was excellent. interaction with the service worker to the repair of the problem