Trying to communicate with a telephone rep has become nearly impossible anymore. I seriously need to decide if I should cancel all of my warranties, yes it’s gotten that BAD !

Horrible. Called on a Thursday to start claim (broken water pipe to house). They said they were entering it as an emergency since I had no water to the house. After no word for 24 hours, I call for status. After putting me on hold for 20 mins they hung up. I called back and they told me they submitted a work order to a plumber 18 hours after I called in the claim. They then told me that the plumber was scheduled to call to set up an appointment on Monday. So much for emergency service. Stay away from this company.

Everything from putting the order in, charges were told to me wrong, stated the pipe wasn't leaking yet but chipping, plumber got here no prevented work is done, then I went on my checking account and the payments I make on the 20th already charged. I asked for book be sent as to what you do never got it. now you wonder why I am thinking this.

Called to report sewer Smell and water in my basement. The provider said that everything was working, and there was nothing wrong with the sewer that it was rainwater coming into my basement. Call the water company back to express my concern and they said to give them a call if I have back up sewage in my basement. I personally contacted another person to come and assess my problem and he dug in the ground and found connecting to my sewer split, which he needed to repair. I am very disappointed with a follow up regarding my problem And cost me money, even though I had this protection plan, which literally covered nothing.

This company is a scam, using false information to deny claims. I've got a broken cast iron sewer pipe, and put in a claim. An agent I talked to today claimed the protection plan only covers clogs and blockages, not broken pipes. After I read her the fine print in the contract that said the plan covered "leaks, breaks, clogs and blockages of Your Sewer Line", she put me on hold for almost a half hour, then came back and said the repair was now authorized, and she would call the contractor right away, and I would get a call from them within 4 hours. 4 hours later with no call, I called the contractor who said there was no new calls from AWR. I called AWR again, and the new rep said the claim was denied since it was in a cast iron pipe, and cast iron wasn't covered in the contract. I pointed out that the contract had no such exclusion, and she couldn't show that in the contract either. She also said the computer record showed no information about my earlier call and so-called authorization! This company is a fraud - taking customer money for protection plans, but then refusing to provide the service they contracted for.

I have been trying since 9/27 to have a service call on my hot water heater. I have called them at least 10 times and they initially said they had assigned the job to a company. When I called the plumbing company with the claim number they said they were never contacted by AWR. When I called back they would put me on hold for long periods of time and then hang up and i would have to start all over again which always led to them not knowing what was going on When I finally spoke with with a supervisor she told me they can't find a company to assign the job to even as their website and literature says " one call problem resolution. How can they operate this service, if with all the HVAC and plumbing companies in NJ and PA they can't find one company to send out for this service. Also they claim they cannot call out and give any updates. This leads me to believe they are a scam organization since they can't handle or perform the basics of what their company is supposed to represent. They should definitely be investigated for fraud.

The people that are sent out is not the concern It is the people that collect the financial funds They are insufficient It is very difficult to understand them and they have over charged

Customer Service was very knowledgable, friendly and courteous

I called to ask questions about adding another protection on my property. My representative answered everything I asked and explained the program with kindness.

iIThe Service Technicans were courteous and knowledgeable about the job and performed outstanding!