After having an issue with a faulty Aeris Styler LAUREN was amazingly helpful in identifying my options and working through what I needed to do. She was lovely to speak to and even called on the weekend which was really appreciated given I struggle with time through the week.

I am horrified by the service received by beauty works. I spent over 70 pounds on a hot brush, the EVRI driver delivered it, sent me a photo and it was not my house. I have been unable to locate my parcel, none of my neighbours have my parcel so it's either lost or stolen. I messaged beautyworks using the WhatsApp chat, she said she thought I was still going to locate my parcel (3 days later) and that I should check my safe places, why on earth would I check my safe places when I can see in the photo they have dumped it at some other gate. She then closed the chat and left it at that, so my problem is unresolved, I have lost 70 pounds and have no hot brush, I cannot believe I have been told to search around and ask my neighbours, that is exactly what I did when I saw the photo that EVRI had sent me. Do no order from this website, you will probably not end up receiving your parcel as they use EVRI, and if you do lose your parcel I doubt they will help you. Shocking customer service I cannot believe I have wasted my money.

Received my hair and some hair was missing from the weft returning disappointed

Really disappointed with the clip in extensions I received, 2x 3clips and 2x 4 clips which are both way too long in diameter, they do not sit well on my head at all! The seam is also very thick and not as flexible as I’d expect for paying nearly £250! You then get 2x singular clip pieces. Unsure as to why they don’t offer 2x 2 clip pieces which I’ve always had from any other company I’ve ordered from. Definitely will not be ordering from beauty works again. So disappointed.

This is the worst company ever do not order online as they say they have posted your goods when they have not ! Shocking customer service tell you one thing then go against their word be very careful purchasing online from them as I am now out of pocket for £350 They literally do not care about their customers who have been ordering off them for over 10 years , one issue and they totally disregard you and do nothing to help Tone of their emails and the way their staff talk to you also digusting just be very wary ordering online go to a shop and buy instead as this team are money Hungary with no regard for customer service ! Shocking

The hairpiece was made in such a way you could not cut a fringe into it. It just separates! Why this was made this way I'll never understand. Luckily I will still use it but should not be called fringe hairpiece.

Spoke to the ladies on WhatsApp, really helpful advice, and I will definitely making a purchase . Thank you once again.

Bella was very responsive and helpful. Really lovely brand.

Snel bezorgd, goed geregeld, geen invoerrechten en goede kwaliteit hair extensions!

I bought the 10 in 1 from boots, unfortunately the pump was faulty and did everything to try make it work, as this was a repurchase I threw the receipt away so was advised to contact the company directly. I did just that and within a few hours Lucy had given me a call to rectify the issue. Lucy was very polite and you could tell the pride she takes in her work and customer satisfaction. I was sent out a new one and received it the very next day! I will be honest and say this is one of the best customer services experience I’ve had!! It was hassle free and dealt with the same day and a replacement the next day. What more could I have asked for. Lucy was very responsive through the call and the emails. Thank you very very much, especially Lucy.