I have made close to a dozen orders from book outlet. Every time they arrive within the expected time frame, the packaging is very good, and everything is ordered is in beautiful shape.

I have ordered books multiple times from Book Outlet. I like the selections and usually buy during the fiction sale- now $5.99/ book including hardcovers. The books are in good shape with maybe an ink dot on the exterior pages. Packaging is not great- box is always banged up. No packing to hold books in place so they are tossed around and sometimes show wear from shipping. Out of 4 orders It’s only been right once. 2-3 books have been omitted on 2 orders. Now, I just received an order that wasn’t mine. Not one book that I ordered-UGH! So frustrating. So you have to be ready to troubleshoot. Guess this inefficiency is the trade off for the discount prices. Meh.

Bedrövligt företag! INGET, absolut inget fungerade. Oklara leveranstider. Anger 1 - 3 dagar, vilket visar sig vara först efter att det fått hem varan - packat upp den och sedan packat den till mig. Så böckerna som var födelsedagspresenter kom nästan en vecka för sent. Konstiga leveransbekräftelser. Snorkiga automatsvar på mejlen. Skickar faktura i stället för kredit (på frakten)......

Bought 3 omnibuses in 2 seperate purchases from BookOutlet via Walmart. From NY to PA I received them in 2 weeks. One Omni came just in bubble envelope. 2 others came in a box without any bubble wrap or security. Box was ripped into pieces and was re-taped. All 3 damaged badly. I think they sent me damaged product and tried to cover it by boxing it poorly so it gets damaged badly on the way again. Horrible shipping service. UPDATE: Contacted support and provided photos. They sent replacement for 2. Box came in wrapped in plastic and looking fancy which excited me. I opened it and surprise surprise there was nothing in the box except books. I was shocked to find out that they don't use bubble wrap. Books were once again damaged from being loose and moving too much in the box. Very dissapointed. I will try instocktrades and organicpricedbooks shipping process.

Opdracht gegeven maar geen product ontvangen.

Terrible. You get these at 50% off but they send you damaged ripped books. This is terrible. Half my books came in damaged and tore all up. I will never order from this company again.

Not sure what’s going on?? I spent 170$ on books from here and shipping took forever for a week it went back and forth from different places in florida until a few days ago said it couldn’t be delivered. Have called “customer service number” the first time said they couldn’t take calls because their employees were in training ? Second time I was “next In que line” but still said sorry they couldn’t get to me try again later and hung up on me. If I was next in line why couldn’t I just wait?? I have send a request for help on email still haven’t heard back. This is very disappointing.

Shipping was a little slower than I expected, but the books arrived in new condition and I couldn’t be happier. I was initially skeptical given the prices on the books - 5 new paperbacks, a hardback, and a trade for barely $35? Bookoutlet delivered though, super happy customer.

Great customer service and excellent book quality! Highly recommend this company.

For the most part, cheap prices of new books is great. The dots and lines can be a bit annoying especially when the books are bought as gifts, but not all of them even have the dots or lines, and I am aware that many places do that to indicate a flawed book. Their packaging could be improved. No bubble packaging and rarely, if ever, even packing paper inside. On more than one occasion, I've had a book inside another book damaging at least one of them from not having proper packing material. Book Outlet is generally good at reimbursing, although if they disagree with an attached image having an issue, they don't acknowledge it. I mentioned a specific item at least 3 times before it got acknowledged because it "didn't look" very damaged in the picture. Overall, I do like the website, but be warned that the new books may not always look new.