Excellent service and product
Just purchased a skywatcher 250p classic from the company. Excellent service, polite informative and just good overall product and service and price. The telescope was sent to the Scottish Highlands nay bother, as some companies don't send up here, but the company did and exactly when they said and DPD got it here exactly on time and cheaply.
I needed a telescope for my son's…
I needed a telescope for my son's birthday and was not able to get to the store, I'd missed the cut off point for next day delivery and thought I might not be able to get the telescope my son wanted. The kind staff at Rother valley optics helped me to get an order in and went out of there way to get the order ready and on the van for next day delivery. They were very helpful and supportive and I'll be buying all my future stargazing equipment from them in the future instead of the big electrical store I usually buy from. Thank you Rother for all you support.
Fantastic Service
I needed a new EQ2 mount and was recommened Rother Valley. I spoke to gentleman whose name i didnt get,he he was very knowledgable. He checked to see if OVL had one in stock he took my order told me it would arrive today 14th August,which it did well within the timescale,it took all of 5 mins to order. Cracking service i would definately return if i needed anything else 👍👍
Ordered a dwarf 2 telescope on 1/8/24…
Ordered a dwarf 2 telescope on 1/8/24 arrived 11am following day bought many items from rother valley without a single issue and I know I can ring for advice unlike a lot of other traders there feedback speaks for itself
OUTSTANDING Service from Rother valley optics.
I rang rother valley optics desperate for a part for my heq5 tripod I couldn't get the part anywhere but one phone call to Adam from rv optics and he got me the part ordered within minutes and it was also next day delivery outstanding service I cannot recommend this supplier enough and I definitely will be using them again. I'm very happy with the service they provided. A++++++
Excellent Service
I popped into the Store on a Saturday, and spoke to Adam with regards to the Smart Telescopes I was interested and took his advice on board and as the product was out of stock, and they where awaiting a delivery, my details where taken, on Tuesday as promised he called back and one was put aside for me, When I collected the staff in store couldnt have been more friendlier as Adam wasnt available helping to complete the purchase.. Just waiting to play with the new scope.. when the clouds disappear.. All in all an excellent customer experience and one happy astronomer...
Awesome Service and Sales
I contacted this company with some queries. They were very quick to respond, so helpful. Told me the item I wanted was in stock. So, I moved some money around, then ordered my Seestar S50. Just after lunch the next day, it arrived. Super quick, brilliant service, thank you so much for your help, communication and advice. Why can't all companies be like this? Amazing!
Recommended by Celestron
Expert advice and super fast delivery!!! I'd looked everywhere for a solar filter for my Celestron SE 4. Celestron said they didn't make one!!! but recommended Rother Valley as a provider!! Rother Valley found me adjustable filter to fit!!! Now I can view the sun safely!! Thank you!!
Solar Filter for a Dobsonian…
Wanted a Solar Filter for a Dobsonian Scope. Unsure whether it would fit. They were extremely helpful and yes, it was perfect. Also order was done wednesday and it arrived for the weekend! Couldn't have asked for more. Thanks.
Impressive customer service/comms
I must say that your communications about my order are about the best I’ve ever experienced. A lovely voicemail last week.. and then a personally crafted email regarding delivery. It’s much appreciated. Price was the most competitive.