Had to return a product but returns process easy and efficient. Would highly recommend

Rother Valley Optics are my go to whenever I need anything for my telescope (which I also bought from them). They have a very knowledgeable, experienced and helpful staff. Their customer service is excellent and always there to help with any questions. Would highly recommend to anyone.

This company really, really goes above a beyond for the customer, I really cannot rate them high enough.

Superb store and staff, extremely helpful and fantastic products. Fast delivery on goods in A1 condition, highly recommended for Astronomers, amateur and professional.

I bought the Baader Mark III Laser Collimator well worth the money ,my scope was quite far out of collimation within 2 mins it was all done . I have shopped at rvo for many years now the staff have great knowledge and very friendly .

It makes a refreshing change to deal with a company that has a good customer service and knowledge and confidence in the products they sell. I had done some online research into binoculars for bird watching. There is a lot of poor quality rubbish out there and it took time to find a quality pair for a price I could afford. I decided on a pair which I found on the RVO Webb site. After placing my order I received a call from their customer service. They apologised and informed me the model I had ordered was now out of stock and their supplier could not deliver until later in the year. Another model was recommended which had all the attributes of the ones I had wanted. The binoculars were delivered within a couple of days by courier and I was very pleased with the quality of the product and the service I had received. I would certainly recommend this company which also offer their own two year guarantee on the products they sell.

I honestly can't rate this company highly enough! Went above and beyond with my order of a beautiful telescope that looks superior quality! The customer care and service is exceptional ...Thank you Darien you are amazing! Received my order the next day, less than 24hrs, unbelievable. So helpful and so efficient, really couldn't ask for more. If I could rate a million stars I would ...brilliant all round!!!! Thank you so much will definitely use you guys again!!!

Dealt with Adam Khatib I had a problem with my telescope which had been damaged in travel emailed a picture of the damaged part and ten minutes later order was placed and new part arrived 36 hours later Superb service thank you Adam

I ordered some equipment for my telescope on 24th June and promptly received a reply. Told me they would send it out to me on the Monday. Then Monday came and my order arrived at 13.15. Amazing!!! Got the email to say that it was on its way 2 hours later. Excellent service.

RVO - and Adam especially, with whom I've mainly dealt - have been fantastic with me since I began purchasing products from them in 2019. As a newbie back then I needed help: RVO helped me all the way. Today I need a non-stock item only available from an online-only retailer with whom I've recently experienced 'attitudinal friction' leaving me feeling less important than the company I'm buying from. I asked RVO whether they could source it - yes, all sorted, no need to stress. Why on earth did I ever approach that online company? Thank God for RVO is all I can say. Nick H.