Emailed 3 times, phoned 3 times get answer machine or no reply. Spoke to one person that couldn’t understand me and said been shipped and will email tracking. Nothi no after 2 weeks.

Avoid still not received my order and have sent multiple emails and had no contact back from them very poor 😢 😡😤

Avoid….waited weeks for delivery, sent multiple emails to customer support and had nothing back

I’ve had these knives for just over two years now. They’re beautiful knives and I have them displayed on a knife magnet on the wall of my kitchen. However, the resin handles on two of my knives have broken from regular use. The second largest knife (the one I used the most) is gone; its handle broke beyond repair over a year ago as I was chopping carrots. The second knife’s handle cracked while I was carving a turkey. I wrote to Razar about this and they said there’s no warranty on their products. Also, the serrated bread knife is unusable. It’s either only sharpened on one side or is for left-handed people (not sure)…whenever I use it, the sharpened side is on the opposite side of the food, so the knife just slides off at a weird angle. I emailed the company about this twice and never got a response. I’ve owned several knife sets over the years and have never experienced this before. I’m writing this now as I’m looking for a new, higher-quality knife set and just came across another Razar set.

I have received my knife set. Couldn’t be more pleased. Exactly what I expected. Fast delivery. Good service.

Placed my order back on the 13th August. Received my order 5 weeks later, which going by their own delivery timetable on their website is 3 weeks late. I had to chase them over and over again just to get the tracking number and any update on my order as the app they tell you to use to track orders was showing no updates. Finally received knives but they were not the ones I ordered. Their so called "Support" told me they would look into getting the correct knives sent out to me and look into compensating me for the trouble, but have ghosted me ever since. Last I heard from them was 1 month ago (Mid Sep) and they have not responded to me since. To Confirm. I have NOT received the correct knives and have NOT received any compensation. Other than the reply I have received through this review, I've heard nothing from their support team.

SCAMMERS...Trading standards must shut this down...still not recived my items. Ita been 7weeks now. Royal mail has reported them missing...they refuse to give me refund, because apparently they can only give refunds if i send knives back.....And there is the scam if they don't send out item how possibley can you send back...im a disabled lady and had to save to get these knives for a birthday present im now i was embarrassed that i had no present and couldnt afford another....£156 this company took me for Its disgusting to scam people.

I ordered knives on 5th October for my partners birthday gift on 20th October. I emailed company twice for the updates on delivery but have not received a response. I rang them up but the phone is not in use at this moment in time which I found very very unusual.

Ordered a platinum set of Knives on the 12th of September and paid for express delivery for my brothers birthday on the 29th, have called and left answerphone message numerous times as no one answers the phone! Have also emailed multiple times and have not had a single response from anyone at this company! Should have read all of the bad reviews and not purchased! Be warned, stay away from this company!!!!!

High-quality knives. Fantastic and very helpful customer service. Highly recommended.