Carolina was extremely friendly and helpful. She was very efficient in providing answers and resolving the needs I had.

I spoke with Carolina and she was sooo helpful. I was having issues with trying to purchase my pole and she was quick to send me the information i needed and then proceeded to process my order right away. I'm super pumped to receive my new pole! Thanks Carolina!

The customer support was amazing! Took care of my order issues instantly and swiftly!!

I am extremely satisfied with the company X-pole. I had problems with my brass pole and the customer service was excellent. The manager, Amy, was very kind and responded quickly to my emails (thank you so much)! Although I had some problems with my pole, I highly recommend X-pole, because they want their clients to be satisfied and they want their products to be of very good quality! Delivery was also very fast!

Carolina listened to my concerns and worked very professionally with me through them to make sure I was comfortable. I am so so excited to get my shipment in! It’s nice to be receiving an amazing product especially when the customer service was also amazing. I feel great about ordering from this company.

I’m very happy with my purchase and excited to start using my X-Pole Stage. My contact Carolina Stone, at Xpole was very helpful and attentive to making sure that I received my shipment. I had an issue with Fedex concerning a timely delivery, and had a difficulty reaching the correct personnel at FedEx to help. Carolina went above and beyond as a liaison between the FedEx rep and me, to make sure I was given accurate updates concerning my delivery. Without her help I may not have received my poles by the time I needed them. Beyond grateful to have Carolina as my Xpole rep. Many thanks to her! She’s does a fantastic job.

I love my X Pole! I have an expert 45 mm chrome pole in my house. Super easy to set up and take down. I like that it can work for different ceiling heights - really convenient for travel/moving. I was worried about the pole causing damage to my ceiling but the amazing customer service provided by Heydi made me feel at ease about my purchase. I haven't had my pole leave any marks at all.

I ordered an x pole stage lite, it arrived on time but the packaging was broken. When I opened the boxes there was dirt and oil all over each part of the pole. The A pole was damaged as the plastic packaging was stuck inside the pole base. The main base had rusted/ faded metal. I contacted support and they said that I would have to have all original card board boxes in order to complete the return. I see this as unreasonable as the boxes were ripped on arrival.

I would run from this company takes forever to get a refund, (still waiting) ... was souposed to be here 4 days ago my refund as soon as they seen it headed back to them .. well its a hour away from them im still waiting on my refund i have already purchased another pole, much better quality ( will never wear out).. they garenteed it will come on the days i have off then they scheduled for pickup at a location due to my schedule.. that was fine.. then they wanted me to drive a 2 hr round trip in mh vehicle to go get the idem! ... nope thats about 40 in gas ontop of the 200$ shipping charge! So i thought this waa a simpler alternative... i guess not.. its been stressfull! Very stress full almost 1000 they have from me right now .. i will never order from them agian!

I was really scared after reading some of these reviews that I'd be out over $600CAD after ordering a pole and never getting a shipping notification, so I freaked out and impulsively opened a dispute in PayPal, but the minute I did that, a customer service rep from X-Pole was calling me and patiently explaining that there was an error. We were able to resolve it very quickly, and right away she sent me the invoice and shipping confirmation. Phew!!! Great customer service.