Caroline went above and beyond to assist me today, she called me and when my number was not the same she updated my info and gave me all the possible details I could need for my purchase! What an angel! Thank you for being so easy and fast to communicate with me, exceptional customer service I will be recommending xpole to everyone I know!

This is the second time I have written this, because I couldn’t finish logging into my Facebook. Hopefully this time I can continue with Google. These are the types of problems I have with phone communication and such....something simple just turns into something more for me. So, when I wrote down the wrong zip on the pole order, the heat was on boy, and I was challenged with a docu sign that Required too much personal info and which needed upload of stuff. Anyway, Carolina helped me out. She was very personable and helpful like my old Amazon buddies. Customer service is so important. Thanks, Carolina, for being so professional, smart, and nice.

OMG 😁 guys,here is the most helpful stuff... I had like 36 questions literally, really, and Amy was Awesome, she was always patient and very helpful.... Thank you so much all your help Amy This is a great Company 😊👍

Amazing service. I was kept up to date the whole time. I cannot Express enough how friendly and supportive you were. I will definitely recommend you to anyone. I hope to do business with you again!

I ordered a nearly one thousand dollar XStage Lite directly from Pole. I had been saving for this pole for a year. With the price point that these poles are at, you would think reaching customer service would be somewhat more accessible but you would be WRONG. Nowhere on the website did they say that they could not deliver to P.O. boxes. Now Fedex is holding my Xpole hostage, Xpole is completely unresponsive with no way to contact them to rectify this. Fedex is going to return my package to California without being able to provide any way shape or form of rectifying this situation. The real kicker is that when I ordered this pole, I UNCHECKED a box that said that a signature would not have to be required if unchecked. Knowing it was going to my local post office, which is also closed for the weekend, I UNCHECKED the box. However, somewhere along the way, Xpole COMPLETELY DISREGARDED this and required a signature. Now my Xpole is being held over a hundred miles away from me and I have NO WAY to get it. I offered to make the 200 mile round trip to get my pole and Fedex said that Xpole will not even let me go get it from them. This is unbelievable. Poling should be affordable and accessible to everyone, not just the most wealthy in California. I paid hard earned money for my Stage Lite and have been beyond excited to receive it. I understand not wanting to overwork employees but with how expensive this equipment is - accessible, supportive customer service SHOULD be available for longer hours at least on Fridays, right before all the mail offices are closed for the weekend! I really hope Xpole will make this right.

I would just like to say that I am very impressed with the customer service I received from Carolina. She was friendly and professional and made sure my order was exactly what I wanted. It was a pleasure doing business with your company. Thank you Marijka Wren

Excellent customer service! Quick reply and very helpful. I was purchasing some pole accessories and wanted to be absolutely sure I was getting the correct product for the measurements I had, and Amy thoroughly answered every question I sent over along with some product recommendations.

Carolina at X-Pole was great at communicating throughout the whole process of my order from start to delivery. There was a delay due to high demand and she and the customer service team kept me apprised of the status of my order via both email and phone. I appreciated the communication. I received a phone and email shipping confirmation and my product arrived around the time they anticipated the back-order would be fulfilled. The product is SOLID. I went with industry experience and standard.

Amazing sturdy product. Easy to install once you figure out your parts. And Amy was super helpful. So very pleased. Thank you X-Pole!!!

Had a great experience buying a new pole from X-Pole and an easy time installing it. I had their original 50mm chrome pole and enjoyed it for many years. I just decided on their new 45mm X-Pert Pro chrome with X-Lock with help from Amy in Customer Relations who should be a role model for customer service everywhere. Quick responses and advice based on personal experience. When I was happy with my choice, I ordered it Tuesday night and it arrived Thursday! Ecstatic! Now, the Arrive app I used didn’t update the tracking, it’s still not saying the order wasn’t even shipped, so maybe that’s not the best, but it’s not their app. I had the pole set up pretty quickly, levelling is the only time consuming part I find, but maybe 15 minutes if you’re really slow and also fussy. The new X-Lock is such a great idea, I love it! No more hex keys to switch from spin to static mode and back. It’s so easy and only takes a second or two. Game changer! I haven’t had a lot of practice time on it yet but I’m happy all around, always been a fan of the X-Pole brand and their quality