My one experience when I asked for them to send me the name of all my creditors so I could pay off my account went well. No other experience has been good. In fact, over the past three years, every communication has been frustrating and I have been on hold. One time, I was on the phone a full 3 hours trying to get one piece of information. It doesn't even seem like the person I'm talking to works for anchor. So, bottom line, this guy was acceptable. Nobody else has ever been, so I cannot give you a good review overall. If I could put 0 stars I would.

Honestly, unless you're at your most desperate with nothing to lose, don't bother with this company. Here's my story: during a difficult time with an injury my credit balances grew pretty high. Although I've always had an excellent credit score my high balances were dragging me down. My kid was about to graduate and head off to college which is what brought me here. The original person I spoke with told me that I wouldn't qualify for a debt consolidation and Anchor was my best bet. I would be on a payment plan for about 4-1/2yrs and I would be out of debt. They did tell me that the first year my credit would go down, but as I made payments it would quickly go back up because I would be settling debts faster. My one and only concern was my daughter's college education and being able to get loans. I was assured time & time again that this wouldn't affect that process and it would even help because my balances would decrease. What they don't really tell you in the beginning is that the first year or more your payments are solely paying their fees. What they do is ignore the creditors for the first year or so until they've exhausted all their collection efforts and finally settle. They also don't tell you that some DON'T settle. I have been in the program for 2 years. One debt is settled by me making payments for 2 years. This stays on your credit report as deliquent and for the full amount until it is completely paid off. Another creditor, which according to Anchor, is one of their most aggressive, has sued me, sent a sherrif to my house with paperwork exclaiming in front of the whole neighborhood that "it looks like you owe someone money!", put a lien on my house and has tried to garnish my wages. In the profession that I am in, this most definitely would have gotten me fired. After spending countless hours on the phone with Anchor and zero response from the "litigation team", I had to refinance my house to be able to pay them. Which after court costs and 2 yrs of late fees, is a substantially higher amount than I owed to begin with. There has been absolutely no action/response from the "litigation team". They never replied to any of the creditors requests. Yes the customer service on the phone is excellent but that's as far as it goes. They can't do absolutely anything for you but take your information and forward it to someone else who will never get back to you. And the best part? I have been denied student loans so my daughter will not be returning this semester becauseI I am in financial ruin, I had to refinance and start my mortgage all over again and I am not in any better of a situation than I started. All the promises I was made in the beginning were empty promises:( All the great reviews on here about customer service are a little misleading because yeah they're great, but they literally just answer phones (after extremely long hold times). They go over your information, are empathetic to your call, then tell you someone will contact you and no one ever does. I completely regret my decision to approach my debt reduction this way. I think I could've done a better job going straight to the creditors myself.

The person I talked to on the phone was so awesome. Quickly answered all my questions.

This representative (sorry I forgot her name) was extremely helpful to me and truly sympathetic to my needs. She was great!

Your hold time is ridiculous waited more than 40 minutes to speak with representative.

Representatives are always knowledgeable and helpful no matter what the issue

From day one, they have been clear and concise on how the program works. They have answered all questions with a professional curtesy that exceeds expectation! Everything that they said would happen has happened as described and I’m already seeing my credit score starting to rise after just a year. I would recommend them to anyone!!

I would never use this company again and would never recommend anybody to use them. Once they have your money you become a nothing. Despite calls, chase ups promised replies that never happen you never hear back. Cases went to court and the promised legal service never happened, so I ended up paying in full. Eventually, after the court dates, I had a legal person who I heard from three times. He did not do anything. I have since taken over and cleared some of the owing myself. I have not heard from anybody at Anchor for around year, they are a nothing and as usefull as a chocolate firegaurd... AVOID THEM

I was in a bad place financially and Anchor helped me get through all the legal proceedings that came my way. They settled the majority of my debt and once I had completed several payments I was recommended for a loan that would allow for the rest of my debts to be settled. I am so glad that my debts are now behind me and I can start fresh and start building up my credit score again. Thank you Anchor for all you did for me!!

I wish I could give 0 stars! This is the second time that I have to act as my own lawyer. Revieved a summons 3 months ago and still have not heard ANYTHING from these people. When I call customer service I get some BS response. And noone us doing anything in regards to it! This is the second time this has happened and I only finally got the 1st one resolved by posting on here. If I had to go back I would not use this company! Makes you wonder what all the fees is going to if they are not even touching my account. Sounds like a scam to me!