Fast delivery,but goods were faulty…..but customer service were superb….straight through on phone, resolution(refund) agreed and done…. Would use rinkit again without any concern

I have been a customer of Rinkit for years, and they never fail to impress. Their customer service is outstanding—whenever I need to contact them, they are always helpful, reliable, and quick to respond. Their prices are unbeatable, and their delivery is incredibly fast, which makes the entire shopping experience smooth and stress-free. The serveware and glassware I’ve ordered have always been of excellent quality, and I’ve been extremely satisfied with every purchase. Rinkit truly stands out from the competition, and I cannot recommend them highly enough. They’re unmatched in every way!

I ordered a set of 6 champagne glasses. One of them was broken. I have sent an email and got a response in 10 minutes ! They sent a new one and it was delivered the next day. Mistakes happens and that's fine, but very rarely you get such a great customer service. Thank you. I will definitely buy something from you again. Kat

Dreadful. Broken item. Asked for refund as it was for Christmas and sending something new would be too late. They (mysteriously) said they *had* to send a new one and I was then to refuse delivery to get the refund. The new item has yet to arrive and they are now changing the story. Not sure this is actually more than someone dodgy selling out of their shed. Avoid. Addition: In reply to the comment below. As above, this ‘replacement’ never materialised and then you tried to wriggle out of refunding me. Until I made a fuss. Not a good way to treat customers. We should’nt have to send multiple emails just to get what is due to us.

I ordered 6 new glasses for our Xmas dinner. Everi delivered our parcel 2 days before Xmas day, unfortunately 3 of the 6 glasses arrived broken into many pieces. A quick e mail to Rinkit and a reply within 5 minutes from Nadine and by 1pm next day 3 replacement glasses arrived. Looked great on the table at Xmas Dinner. Great service, just need to review the internal packaging given the way they get thrown about by the couriers.

Did not receive next day delivery had to chase company as instructed but courier to do made contact replacement parcel was sent and received 3 days later but Insufficient proper packaging meant that all items smashed on arrival and had to be taken back by courier company who asked me to check as many people have this issue made contact again and was told another replacement and refund would be sent for the inconvenience and then was emailed the next day to say sorry and ignore their previous email extremely poor customer service and had taken 2 weeks to just get a sorry and refund that I never asked for just felt like they couldn’t be bothered to fulfil the order properly

Ordered 12 glasses & they arrived next day, on New Year's Eve, which was very impressive! Unfortunately one glass was damaged but an email to Rinkit got an immediate response & a replacement is being sent. Very satisfied with the purchase.

Ordered some plates that are absolutely loved. They turned up within two days however three of them were broken. I have just emailed and resolved the problem and they are sending some new ones out all sorted within 10 minutes, so amazing customer servicx thank you.

My second order with this company, some dinner plates & one turned up broken. Emailed proof & the following morning, they replied saying they would replace it. Within two days my parcel arrived but with FOUR plates. Amazing customer service. Definitely recommend & would use again.

Great prices and super fast shipping. Would highly recommend