I ordered a foldable table via debenhams. The delivery arrived in good time bit the table was damaged. Initially there was great customer service with an offer of a part refund if I kept the item as would alot of disruption for the company if they had to collect. I agreed, however I then recieved an email saying they could refund as much as they initially offered..I asked for a replacement ie an undamaged table. However the person emailing sent out a label and organises a collection. I found all of thud rather odd and wouldn't be happy to order from such a company again. I happy they can collect their damaged table and refund as necessary.

I received my order yesterday and one item was sent instead of the item I ordered, I emailed, got a prompt reply, and have just had an email to say, my missing item has been posted, with an apology for any inconvenience caused, can’t ask for more

Often order from Rinkit had my first ever broken item today had a replacement sent out within a hour of mailing too notch service

I've only recently found Rinkit online, I don't know why I haven't heard of them before. I needed to upgrade our kitchen and dining area so was googling 'blue stemmed glasses' and found the perfect glasses, mugs and table setting at Rinkit. The trouble is when you see everything they offer your basket fills up quite quickly! Everything is very reasonably priced and arrived well packaged and quickly. I'm really pleased with my items. I had one or two that arrived slightly damaged and emailed about it. I received a reply straight away and replacements sent out. You can't ask better than that for customer service so I'm really pleased and a very satisfied customer. Thank you Rinkit! My house looks lovely now :)

I’ve shopped from Rinkit a number of times with no problems but recently they actually made a mistake in sending me the wrong items. I let them know and immediately they organised replacements to be sent out and followed up with excellent communication regarding timing etc. These were inexpensive items but the company treated me very well. I wish all online companies behaved the same way

We are a B&B and was looking for 2 person tea pots and room diffusers. Our guests love the tea pots (they are perfect pourers) and the room diffusers keep our rooms smelling fresh with out being overpowering. They gave excellent service and delivered everything on time. One of the tea pots was damaged in transit, I emailed them and they sent me a replacement immediately. We would definitely buy from them again.

I placed an order 3rd May 24, for some wine glasses. Upon receipt a glass was broken, I therefore requested to return the items as they seemed too fragile for daily use. I had to pay for this return, even though it had a broken item upon receipt. I sent the item back to the Branbury address on 10.5.24. I am still waiting for a refund. The service just has not lived up to company policy. UPDATE: I received an email from Rinkit, the same day as publishing this review. Laura confirmed that my refund will be processed within 48hrs and she apologised for the inconvenience caused.

Great service. When I discovered one of the glasses I received was damaged, Rinkit provided an immediate replacement with no quibbles. They are such nice people to deal with.

This is not the first time I order and have been always pleased of my purchase. Not only they offer great value but they have a very responsive service team

Excellent service with great prices. All orders completed and dispatched without any issues and a great delivery service. Will definitely be using them again, Quality of the items very good. Highly recommend this company