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P

10 May 2024, 20:17

  • GB

Placed a few orders with Rinkit &…

Placed a few orders with Rinkit & always very pleased with the quality of the items, speed of delivery & fast customer service if you need to get in touch, prices are very reasonable for the quality of the goods, would definitely recommend

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T.P.

10 May 2024, 03:19

  • GB

Ordered a garden table recently which…

Ordered a garden table recently which arrived within 2 days.Unfortunately has some issues with it . Emailed the customer service who were very helpful.They agreed to replace it with a new one. Overall very happy with their customer service.

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Andrew Overton

10 May 2024, 00:25

  • GB

Fantastic service

I ordered a garden parasol and base from Rinkit through The Range's website. This was despatched in two packages - the base was delivered but DPD misdirected the parasol package and it failed to turn up. Having spoken to DPD they advised Rinkit would have to contact them to progress the issue. I rang Rinkit customer services and after waiting about 10 minutes in a queue I was cut off as all advisers were busy. The recorded message suggested emailing which would be answered within 4 working hours. By mid-morning of the next day I had had no reply and feared this wasn't going to end well but I tried to phone them again. This time, after a few minutes, I spoke to a very helpful lady who checked the DPD tracking details to confirm what I was telling her and then immediately organised a replacement to be sent out by next day delivery. This was delivered as promised. So apart from a slight hiccup in getting through to them the service was great and I'd happily order from them again, probably directly in future.

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Annette Owen

09 May 2024, 20:34

  • GB

I recently made my first order to…

I recently made my first order to Rinkit with an order of sundae glasses x on receiving the boxes (6 in each box) 12 in all, 3 were broken x I sent email to this effect had a reply within 7 minutes and have received replacements this morning x thank you Lauren for such efficient service x. Annette

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Fiona

08 May 2024, 22:40

  • GB

Great company

I've ordered various crockery and glassware items over the last couple of years. Good range of items, easy to navigate website. Delivery is super super quick. Only had a problem once with a damaged item on arrival - I sent an email and received a response almost immediately saying the item would be replaced. Couldn't ask for more. Highly recommend!

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customer

08 May 2024, 21:36

  • GB

Rapid delivery and brilliant customer…

Rapid delivery and really high quality items. Brilliant customer service when one item was damaged in transit (immediately spoke to a real person who arranged sending a new version)

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Kristina

08 May 2024, 01:19

  • GB

Ordered two sun lounger cushions.

Ordered two sun lounger cushions. They arrived today on time and I was nicely surprised. Excellent Terracotta sun lounger cushions with good padding. Delighted Rinkit Thank you. Would highly recommend 👌

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Nikola Marciniak

07 May 2024, 18:34

  • GB

I’m extremely impressed with how swift…

I’m extremely impressed with how swift the dispatch and delivery were but most importantly I’d like to thank Mathilda for her exceptional customer service - I placed quite a big cookery order and 3 of my plates arrived completely shattered. I was excited to have my new set but Mathilda managed to save my day and reassuring me that they will happily resend the damaged items. Couldn’t be happier :-)

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Gillian harris

05 May 2024, 17:17

  • GB

Fantastic customer service

Ordered bread bin arrived quickly, problem with seal, absolutely fantastic customer service they are sending replacement. Would highly recommend this company

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Linda Rix

05 May 2024, 16:53

  • GB

Glass worktop protector

I purchased a large glass worktop protector. Excellent product, fantastic service. Would buy again from you and highly recommend.