Beware Home Repair Network Limited Carolyn Ormerwood Technical Claims Handler. This person will promise that if I submit all the necessary documents, she will calculate how much I will need to return the money. This employee has been playing games with my patience for two months and does not want to keep his own promise, so if you ever have to deal with her, ask Home Repair Network Limited to change i another employee, because you will lose a lot of time and nerves.

John dealt with our claim through Aviva very efficiently. Gave us good advice regarding the repair and claim procedures. He was always available for help and responded to emails quickly.

Cheryl was kind and courteous which was really appreciated. Got things processed very quickly. All in all fab service from her!

Like many others on here I was told the recent storm was not sufficiently severe in our area to have dislodged tiles on the roof despite our neighbours across the road also losing four ridge tiles. In the event it turned out that cladding from our next door neighbours property had been torn off in the storm hit the joint roof and dislodged the tiles on our side before landing in our garden. I was told by the insurance assessor who looked at the storm damage that if I had accidental damage cover I should re-submit a claim on that basis. I did so and have called both the insurance company (Churchill) and NRL several times and have yet to receive any response other than someone will be in touch in 48 hours. I'm still waiting for a response more than two weeks later. A complete waste of my time and money. I assume they are both hoping I'll just give up. I will be trying to find a house insurer who never use this company.

Felt very confident that the insurance claim would be handled well and it was Particularly good was the speed of handling and the flexibility to choose the appropriate repairer . Well recommended

Super quick and professional response. Paid promptly through insurance claim. Fantastic service..

My experience with Home Repair Network Ltd was really positive. They handled the insurance claim for my garage door for Aviva Insurance and were polite, friendly and extremely efficient. The whole thing took only a couple of days from beginning the claim to receiving the payment. They made the process simple and pleasant.

Aviva should be concerned\ashamed that they use HRNL. They appear to have little to no exerience with roofing issues and review using a small camera on a pole. At the time of the inspection they confirmed that the tiles had most likely been dislodged by the high winds. After several WEEKS we recieved a call to say the claim had been refused as there were no reported 'storms' at that time. I never recieved a copy of the original report and have complained to Aviva (who were extremly unhelpful)..! I will not be renewing with #Aviva nor will I ever use Home Repair Network in the future..

Firstly they sent an unqualified surveyor, looking at his company turned out to be a tree surgeon. The tree surgeon arrived late to inspect my roof, he then started quoting how many millilitres of rain we had had. He was quite rude and dismissive. We explained that there was water coming through the bedroom ceiling and that there had been terrible winds with driving rain. He did not inspect in the attics. On examination of the south side of the roof with his pole camera he explained the wind must have lifted tiles and all we needed to do is paint the ceiling! He pretended he was going back to aviva to see what they would say. He telephoned in the afternoon and said our claim had been refused. Reading his report only shows how inexperience this tree surgeon was at surveying properties. I am now awaiting an independent report to sent to the ombudsman. Would I let this company in my home again? NO! Will I purchase insurance again from Aviva? No! Have they lost a good customer of over 15 years? Yes! PS this company uses a no reply email

Cheryl was so helpful and prompt in getting in touch when I put in a claim, everything was sorted out very quickly