Total shambles and complete incompetents takes months to get things sorted and still awaiting completion from a claim in June 23 now October and still waiting on a window which we'll be lucky to get replaced before Christmas steer clear and avoid.

First time we have made a claim on our buildings insurance. Although the damage occurred several months ago we only found it when cleaning our conservatory roof. After supplying video evidence of the initial hail storm and up to date pictures our claim was handled very quickly. Staff were very helpful and efficient.

My contact was efficient and pro active. She was knowledgeable and super reliable. I recommend Beth highly.

Claim was handled extremely effectively and I had very good communications with my claims handlers. Luckily I was able to cancel the insurance claim as teh cost was not so big. Again HRN handled the cancellation with the insurance company. All in all a very good experience.

This is the first time we have made a claim on our house insurance. The process was managed perfectly by the Home Repair Network Limited team guiding us professionally through the process.

A first class service from Cheryl and John. I called them as my front door looked as though someone had tried to break in, as there were deep cracks in the door around the glass. After submitting photos to John he advised me to go back to my supplier as it looked like a defect in the door. I now have confirmation that my supplier will replace the door. Thank you John for saving me my excess charge for a claim.

I was almost not going to claim but the cost of the damage caused gave me no choice . But it was painless and easy thanks to Cheryl Myskiw for absolutely first class support with my claim. The communication was very clear, easy to fill out claim form and attaching pictures was easy too. The follow up e mails were very timely as well as the settlement of the costs.

I have been dealing with this company since submitting my claim in June ( it's now October ) . I am forever dealing with inexperienced people who say " they understand " my situation and promise to call back - they never do and clearly have no understanding. I have to be rehomed for a number of weeks as the floor needs replacing in my flat, I am an older person with mobility issues and life has been on hold for 3 months already, and I still don't have a date when they wish to start work . I have now contacted the builders directly and should have a result within the week. Why Aviva use this company is beyond me.

I only have praise for Home Repair Network Limited. My Initial contact was John Arundale, was was extremely helpful with the information needed to process the claim, very polite and professional. Very happy with the prompt speed of processing the claim which speeded up the repair. I highly recommend this company.

Really quick same day service to secure the damaged area and make things safe. Full replacement sorted very quickly and the from customer service to trade contractor service was excellent.