Jessica was fantastic. Very professional and patient. She helped us with all our queries and helped to solve them.

I had an internal survey carried out by James Lavender as I had damage due to a flood. He was very helpful and explained the whole process clearly.

Nathan Prins dealt with our claim and did a great job keeping in touch from start to finish also chasing the contractor when required

James was fabulous he was patient with my elderly mother He called me like he said he would Can’t thank him enough Can’t thank him enough

Excellent service. Very efficient, great communication and a pleasure to deal with.

Disgraceful company, when we got their work independantly audited from other companies, the reports clearly show HRNL delibretly falsify reports in order to get further work. Their work needed to be re-done by a professional company afterward, at our cost. They stonewall you when you complain via email to get issues resolved. No idea how this company has positive reviews here, in comparison to google listing (1.6* out of 5) this place smells of paid reviewers!

Cheryl was very professional, helpful and our claim was settled promptly.

Damage to glazing at property. Claim handling was a smooth and professional experience from start to finish. We were kept well-informed as to progress and everyone that we dealt with was helpful and pleasant. Special thanks to Beth who was our Glazing Claims Handler.

Terrible customer service. They claimed that there was no damage to my roof. I subsequently hired an independent chartered surveyor, who said there was clearly storm damage and that it was inconceivable they couldn't have seen this. When they turn up they will not have the correct tools for the job so will not be able to find a leak (the roof is too high!). I suggest you email the MD Ian Hogarth @hrnl.co.uk with your complaints. ------ Additional - saw the reply from the MD and have emailed the details of my issue with HFN. I'm still very annoyed but the fact senior management take an interest sees me bump up my rating by one star.

Brilliant Service. Communication was fab, resolved really quickly.