Efficient service from start to finish. Didn’t use the company’s contractors and arranged for quotes independently. Cheryl was very quick with responses and accommodating, no issues and funds received within expectation.

If I could give no stars I would. If your insurance company uses this company please refuse and ask for another company. The surveyor came out to inspect the damage and told me I would get all my internal damage covered after water ingress due to storm damage. He even showed me the lloyds bank criteria on his mobile phone that he had to tick off telling me I matched all the criteria. The next day he called me on my mobile phone to say he had changed his mind and would be contacting his office to say nothing was covered apart from stain stop for the ceiling!!!. He then denied ever saying that I was covered. This company will avoid paying out at all costs, absolutely abhorrent.

Really quick response, patient, reassuring and helpful. Assessment made quickly.

Yes the customer service was quick at getting in touch to arrange the surveyor visit but that’s when it went downhill 👎 I made a complaint regarding him , he was so unprofessional and sarcastic in his comments regarding my damaged roof implying that 49mph winds were not the cause 🤷‍♂️ Hence my claim dismissed so that’s me finding another company and not renewing my policy.

Claim handled quickly and efficiently

Very impressed from start to finish. Professional, friendly and efficient. Getting the quote and all the follow up calls were easy - no having to chase anything or wonder what was happening. The roofing company that was recommended was excellent. Did a really good job and made me feel comfortable in my own home as they worked - and that's not always the case. Very pleased with the service and quality of work.

John Arundale at HRNLtd handled our claim very professionally . He was extremely helpful, clearly explained the process of insurance cover and payment for a window repair , and patient as I mislaid a couple of emails and delayed things myself! No hesitation in recommending this firm ..on the basis of John's efforts and assistance. Thank you!

Excellent service from start to finish

Very quick and helpful

Good communication and attention to client needs