Kenneth's honesty, professional knowledge, sincerity and relatable humanity combined with his sense of humour and willingness to Google info he didn't have at his fingertips! The phone call was a great experience and confirmed and validated my intuition to sign up to Flogas. A big thank you to Kenneth!

Still trying to give Kenneth his 5 stars!!! I’m afraid, though I try ,technology is beyond my understanding! I requested a hard copy of my bills (any wonder) and Kenneth promised to do that for me. I also got through without hearing 10 minutes of music. Good luck Kenneth!

I would give zero if I could. I recently switched from Flogas to another electricity provider. The final bill was in credit, so I am owed money by Flogas. It is now 2 months since my final bill and I’m still waiting for my refund. This is either a deliberate policy to keep peoples money or sheer incompetence. I will never use this company again.

Very fast response to email support - so much easier and more convenient than waiting on phone lines! Problem was solved instantly.

I recently had the pleasure of speaking with Olivia from Flogas regarding my account, and I cannot praise her enough. From start to finish, Olivia was nothing short of excellent. Her friendly demeanor made the conversation easy and pleasant, and her communication skills were top-notch. She listened attentively, understood my concerns, and quickly provided effective solutions. Olivia’s professionalism and ability to resolve my issues exceeded my expectations. It’s rare to find such exceptional customer service, and she truly went above and beyond. Thank you, Olivia, for your outstanding support!

Shane went above and beyond to help me along step by step to sort me out a very pleasant manner he was a great guy

Very efficient

excellent customer experience with amazing staff

Edit: I supplied my contact details as requested. Please reach out to me as I have already supplied them Terrible customer service and not full information told upon sign-up. Switched to them from another supplier and seemed great when trying to switch. Turns out to be a pain. Switched online but then had to wait to speak to a customer service rep, why bother with an online switching option if you cant complete it there. Requested for level pay, was told can only be set up after the account goes live so waited. Called after it was live, nobody knew what department to switch me to. I ended up bouncing between 6 different departments and waited on hold for 47 minutes. Tried again and eventually got through but was told level pay would need a minimum payment which exceeded what would be equivalent to my usage (one of the lies told on sign up). Asked to make a complaint and was told that I couldn't as there is nobody that can take a complaint on the phone. Was told to email in. Wa advised when asked that it would be up to three months when I would get a response from the complaints department. What a joke. Decided to leave straight away and wont ever come back. Terrible customer service from people who couldnt/wouldnt help. Stay away from flogas.

I chose Flogas, not only because of the great unit price, but also because of their outstanding customer service. Easy to get hold of and get resolution. Ken handled my call today with excellence. Very happy customer here!