Your two reps who called were very professional, only downside was they didn't mention the 5-7 peak rate when discussing day/night rates

Kenneth was most helpful in providing an explanation in relation to the strange billing which I had received and followed immediately with a statement

There was an issue with flogas direct debits, as flagged on the media some weeks back. Mine was one of the approx 1k customers whose direct debit got returned unpaid, despite funds in my account. I have been trying to get a refund (of the direct debit unpaid fee) for well over a month. The amount of stress they have caused is off the scale. I’ll be going to the ombudsman about this!

Lauren was very helpful and sorted my query straight away. Good customer service. It’s great to talk to a human!

Yvonne was very helpful

1) They answered the phone when i rang and I was able to talk to a human being, (Shane Byrne) within a couple of minutes. 2) Shane did everything he possibly could to solve my problem. 3) He provided the best customer service experience I have had in many years! Promote him, before he promotes himself by finding another job!

Yvonne was very helpful and dealt with my billing issue promptly and efficiently.

Very pleasant interaction with Lara. She was knowledgeable and cooperative. Good communicator.

dealt with issue and resolved it

Informative and polite staff, call answered quickly