The Rep Kenneth helped explain how my rates had changed and come down with my new 12 month contract.

I have had on three occasions recently to communicate with Flogas on a number of issues that need to be resolved. I have found the customer support staff incredibly responsive and the response time has been very very swift. The most recent experience I had was to contact a young lady called Olivia who was immediately understanding of the problem and was on it straight away. My congratulations to Flogas on your professionalism and your investment in "customer care". Its a very rare experience for me when dealing with large companies these days. Flogas you are head and shoulders above everyone else. Large companies especially in the communication and energy sectors ....take your queues from Flogas, its the way forward !

Gemma helped me out a lot credit to her! Very polite and patient on the phone and deserves a raise. Thank you Gemma

Shane is a gent

I was speaking with Sarah regarding a bill query in which I was over charged. I gave Sarah my meter reading & she made the necessary changes to my bill. Sarah was very pleasant to deal with & very helpful. I was very pleased with the customer service.

I called today for some invoicing issues. I was expecting a longer waiting time, listening to some robot music. I was surprised that an agent answered in under 1 minute. He helped me and gave my all the answers I needed. Also he helped me with some useful tips about the invoices. Great experience! The agent's name was Shane( maybe). :)

Shane was really helpful today and confirmed some information f

I have never left a review before and not because companies haven't been good but flogas I felt I had to. I was with a prepaid company for electricity. I'm in organ failure with two daughters.i had panic attacks if I hadn't the money to top up. I'd just be disconnected. Alot people in my position use the prepaid company, yet it is also the most brutal supply. So I moved to flogas and they have been amazing. No threats to disconnect, it's opposite, they tell you U have nothing to worry about.customer service are exceptional esp Wendy and Sarah. They have gone beyond what any company should or would,to help me and my daughter. The prices , I was stunned compared to prepay company. I really want to thank them from the bottom of my heart. I was having anxiety attacks, now I know all I have to do is contact customer care but I don't think I will have to do that as price are really good. Never thought I'd say I'm saving money on electricity in this country but I am. Highly recommended

We recently purchased a house and the previous owner had closed their account a few weeks before the sale closed. We tried to set up an account with Flogas to ensure the connection wouldn't be disconnected but were told by Aoife on the Residential Sales Team that we should have opened an account earlier as it usually takes 14 days to process. I explained that we had received a letter from the previous supplier noting that we would be cut off and asked could Flogas make contact with the previous supplier to ensure we did not get disconnected whole the account is being processed. I also noted that we had just moved into the property and had been unable to set an account up before now. The previous supplier advised us that Flogas would need to contact them directly to ensure the disconnection would be stopped. Aoife said that all she could do was email the Flogas Processing Team and mark it as priority. I asked to speak with someone on the processing Team but was told they did not take phonecalls, I asked to speak with a Manager but was told they weren't on the phones either. I explained that they were giving us little option but to continue with the previous provider to ensure we did not get cut off and that they were going to lose new business. Aoife said she would ask someone on the processing Team to call me back, but again no reassurance was given that they would notify the previous supplier today to ensure we do not get disconnected. Really poor first impression of this company, and because of this they've lost a new customer due to the poor customer service and slow processes. Very disappointing and really unhelpful.

I spoke with Thomas James and he was very nice, helpful and knowledgeable about everything. It was great to hear a helping voice.