Quite frankly the single worst customer experience I've ever had the displeasure of dealing with. A 10 day dispatch period followed by incapable customer service who still to this point have failed to resolve anything an provide VERY generic responses, without addressing any issues. Do not use this business.

Very bad quality, stitchings are all out, how did it pass quality control is beyond me! Customer service do not want to help, avoid at all costs!

I hadn’t heard anything about my delivery which is acceptable given the festive period so I contact MyFirstYears customer service team and was helped by Geraldine who was fantastic at promptly resolving my issue! Really appreciate you promptly reassuring me and redirecting my package with lots of clarity about next steps. Probably sounds quite simple but it’s not often comes across these days!

Dorota helped me greatly in changing an incorrect name it was hugely appreciated :)

Purchased a personalised safari table and chairs set and I and my partner noticed after my partner had put it together that one of the chairs foot resters wasn't level. I emailed MyFirstYears and they told me they'd replace the chair if I'd send the PERSONALISED chair back...why?? We'd already stupidly gotten rid of the packaging to send it back so we had nothing big to package the chair in. Secondly, a month after having the set and accepting the chairs faultage I soon noticed that the chairs backrest backing that has the personalisation on was starting to chunky chip away. What awful quality! So now I have 2 faulty bad quality looking chairs that has left me really disappointed and will never purchase from this brand again, it was an early Christmas present and a waste of my hard earned money, to top it off too the tables animal printing is already coming off. Looks like we've had it WAY LONGER than we have! The personalised backpack we got my son though has SO FAR lasted and he's really happy with it but despite this has not swayed me about this brand.

I recently ordered an item from my 1st years and was hugely disappointed with the personalisation. I have ordered quite a few items and always been amazing quality so was quite unhappy when this arrived. However, the customer service I received from Mary Joyce was outstanding. Emailed on a Sunday evening (a few days before Christmas) and I had a replacement sent 2 days later (on Christmas Eve!) so impressed and it’s definitely kept me and a customer. Thank you for rectifying for efficiently.

Mary Joyce made my experience great today. I completely missed the box to add my message to my gift.. and following my panicked email to My 1st Years, Mary Joyce kindly added in what I wanted to say. Amazing service. Thank you so much.

Bought two personalised wooden advent calendars last year. When I went to use them this year, one of them broke. When I emailed customer service about it, I was told nothing can be done as it's over a year old. I don't expect such poor quality for an item that cost over £50. I expect it to last more than one month for that price. Not impressed at all. I won't be buying anything more from My First Years!!

We ordered some personalised Christmas items at the start of December for our little girl. Nothing had turned up 2 weeks later and after spending over an hour on a live chat I was told that our address wasn't sufficient but when pushed the couldn't explain why. They then offered to send out a replacement order which they couldn't guarantee to be delivered before Christmas but we initially thought was really nice to try and get something to us, we confirmed that they had the items on the live chat. And then mere minutes after the live chat ended we received an email to say that the items we ordered now weren't in stock (this was 4:48pm on a Friday the weekend before Christmas). All in all absolutely shocking customer service and a complete lack of accountability from My 1st Years

Ordered a personalised baby dressing gown and it’s absolutely lovely. I made an error on my shipping details and emailed asking them if they could change the door number, they replied within an hour and changed it for me. Quick delivery within a few days and really reasonably priced. I am so pleased.