I made a mistake on my order and MeloJean was able to sort this efficiently. Thank you so much xx

I personally love the products off My 1st Years had a few things from here. But the most recent one was a personalised vanity case set. First of all the detail of the wooden make up is beyond amazing. The case is so adorable also however within two days my daughter had broke the lock so it was no longer able to stay closed when she wanted to carry it around.. I contacted customer services and spoke to Dorota explaining the lock had broke and is there anything they can do to help me.. expecting a new lock being sent or something along these lines. I was instantly offered a replacement. Dorota was very accommodating and even sent express delivery. I am beyond grateful. Thank you so much! Honestly the customer services is 1000 out of 10. Thank you so much.

I had a bad customer service experience having been told no foreseeable restock of the item I wanted on the Friday.. so settled for another product only to find it back in stock the Sunday! I decided to order both as now had my heart set on the other too and thought I’ll utilise both sizes. The berry ditsy bag arrived today and is nothing like the picture ! They really need to describe it better the picture doesn’t reflect the true colour instead of a vibrant maroon it’s a very dull shade of maroon or pink and is incomparable If this picture reflected what I had in my hand I’d never have kept this order I’d of cancelled and changed it So disappointed all round at the service and now the product I haven’t contacted for help as the last conversation was so bad I don’t count on getting anywhere and I know they won’t accept returns as the point of products is personalisation!!!

On emailing customer service, Melojean responded promptly, and dealt with my enquiry efficiently. I was really pleased with the outcome and look forward to receiving the product. Thank you Melojean for your brilliant customer service!

I ordered some Christmas Pjs for my little boy. They were lovely quality but when I looked closely Christmas was spelt wrong. When I got in contact Dorota was very quick to reply and was amazing. New PJs were sent straight away. Brilliant service. A very happy Customer. Thank you Dorota.

I recently had the pleasure of receiving exceptional service from Mary Joyce at My 1st Years, and I felt compelled to share my experience. During the busy Christmas season, I had placed three orders, but I mistakenly ordered the wrong size for one of the items intended for a child. Upon realizing this, I immediately reached out to customer service and was fortunate to be assisted by Joyce. From the outset, she demonstrated a high level of professionalism and care. Despite the holiday rush, Joyce went above and beyond to ensure the process was smooth and stress-free. She promptly reassured me that the issue would be resolved and maintained clear communication throughout, both via email and phone. Her proactive approach and genuine commitment to customer satisfaction truly stood out. Thanks to Joyce’s outstanding support, the matter was quickly and efficiently resolved. Her dedication has left a lasting impression, and I am now more than happy to recommend My 1st Years to my family and friends. The process was seamless, and the personalized service exceeded my expectations. Thank you, Joyce, for your exceptional assistance and for making this experience so positive.

The experience I have had with my first years has been outstanding. After my granddaughter opened her Christmas present we found that it could not be built due to one piece not being produced properly. I contacted customer services via email, photos sent and a new product sent all within a few days. I can honestly say the contact and help provided by Geraldine dealing with my problem has been second to none. All emails were answered promptly. I now have one extremely happy granddaughter. Thank you so much Geraldine.

we'd recently been gifted a personalised toy trunk. The quality is brilliant and I accidentaly damaged it putting it together (wrong screw size in the lid), luckily for me My 1st years Customer Service provided a replacement lid, which I was very fortunate of.

I ordered a Personalised Santa Sack for my grandsons first Christmas. When it arrived it looked really great but unfortunately by the time I took it to my grandson some of the letters had come off. I was a little disappointed as everything I’ve received previously was super quality. I contacted ‘My First Years’ and was immediately contacted via email from Ewelina. She tried to reorder another sack but unfortunately they were out of stock. So I ordered something else instead, which to my surprise arrived the very next day. This item was embroidered. Maybe next year when personalising sacks, they could be embroidered instead of using stickers which would stop this issue. Many thanks to Ewelina for rectifying my problem.

We had the personalised baby star box bought for us for Christmas. It is a lovely box but when we opened it up on Christmas day the grooves on two of the sections would not allow for the box to be properly constructed. The grooves were too small. We asked the person that gifted this to us to raise a query and a replacement piece was sent to us. Unfortunately that piece too was damaged and without the printed writing on it that was a part of the personalisation. As it's simply too embarrassing to ask the person who gifted this to us to raise a further query, we've had to just cut into the grooves of the original defective piece to make it all fit together. We've since successfully built the box but not without additional tool work on our part. The box is beautiful. I think the company most likely did mean well but unfortunately just didn't come through on this occasion.