I ordered an item on the 3rd of January, straight after the order was processed I emailed asking if I could change the theme, I was advised this cannot be done. I was happy to go along with the original order, after waiting over a week I emailed asking for an update to then recieve an email back to advise that due to the weather my order will be pushed back. After days past and again no update I then chased this again, my nieces birthday has now of course past and still no item received. Such a long wait which I don't mind but a company that don't want to keep you updated and will know these items are purchased for a child's birthday and yet no customer service or care. First and last time using this company.

My order was initially delayed due to a a backlog of orders. I needed the order urgently as I was visiting family and so contacted my 1st years and was assisted my Melojean. Melojean was able to track my order and send it to via express delivery so that it arrived on the day I had to give the present! She was very informative and helpful throughout the whole process and I appreciated her help! Great customer service!

Amazing customer service from Ewelina. My parcel never got delivered due to an error on the postcode, which may well have been mine - but with no quibble at all Ewelina offered to send replacement items by express delivery as soon as she was made aware of the problem. I can't think of many companies that would do the same! I have been a customer of My 1st Years for 4 years and always use them when friends or family have babies. Their items are brilliant quality and the service is always fast. Thank you Ewelina and My 1st Years!

Aleksandra was able to resolve my query quickly and efficiently.

The products are ok and it’s great to get personalised items for kids but the standard delivery says up to 5 working days and it took 8 working days (11 days in total - 4/1/25 to 15/1/25) with no communication explaining why there was a delay or when the item would be received. I appreciate the weather has been poor but some “delay communication” would be appreciated, especially as a first time customer.

I have ordered from 1st Years for sometime now for my grandchildren and all their products are top quality. Unfortunately there was a fault on my recent purchase and I emailed and was contacted immediately by Aleksandra who arranged a personalised replacement. She arranged for it to be sent express delivery and my grandson has received it already. Thank you so much Aleksandra for your great customer service.

If I could give 0 stars I would. Ordered 15 days ago no sign of delivery or that the order has been processed. Spoke to customer services who gave me a different tracking number and tried to fob me off that it’s been delivered! Awful company!

I made a typo when doing a personalised order and it was rectified quickly and smoothly by Ewelina which took the stress out of the situation.

Amazing customer service and great product

TERRIBLE company. Order a personalised beanbag chair for my daughter (£95) in good time for Christmas. Didn’t turn up, Evri on their tracking info said the package was bigger than expected so had to wait for a specialist courier!? Contacted My 1st Years Geraldine didn’t get back to me until after Christmas. Evri then lost the parcel.. My 1st Years apparently sent another one out which also hasn’t arrived so I’ve now asked for a refund and surprise surprise they’ve now gone quiet not responding to my emails. So I’m now nearly £100 out of pocket. Pointless having a phone line as nobody picks the phone up regardless of what option you choose and emails I thought were actually computerised as they were so vague. By reading other reviews these are actually real people which is even more annoying. They’re so unapologetic, we ordered quite a bit from this company over the last couple of years but won’t be ever again. Shocking and look forward to maybe getting a response