Disappointing customer service. Packaging and gift box arrived damaged.

Dorota was amazing. Felt with my problem, fast and efficient. Amazing. Thank you

We brought the White Star Toy Box for our daughter, personalised with a message from her grandparents. The toy box is really lovely and good quality. We made a mistake putting it together and damaged a part, we contacted Customer Services, and they were so helpful. Aleksandra arranged for a replacement part to be sent, and it arrived very quickly, so now our tox box is repaired. I was very impressed with the customer service we received, who went out there way to help, which I didn't expect.

I ordered a woodland music box but received the Christmas version of the music box. After contacting My 1st Years Aleksandra advised me the woodland version had sold out but would provide an alternative product of my choice (naturally of the same value). Within 48 hours I received my alternative product. Both products are wonderful and are of high quality. Aleksandra was fantastic to deal with and provided great customer service.

Alessandra responded promptly and very satisfactorily, to my problem

Despite a mix up with the personalisation, my 1st years customer service was brilliant especially Mary Joyce was outstanding.

I had placed an order for an item which turned out to be out of stock. Aleksandra emailed me the same day to notify me and offered me a different product or a refund. She posted my delivery on a next day delivery for me to ensure it got out before Christmas. Aleksandra was extremely helpful and friendly throughout.

I received my penguin dressing gown today absolutely beautiful and great quality love it. Would highly recommend this company thank you.

the product is always great quality and this time the customer service was excellent. Ewelina was brilliant, my order was delayed in transit due to the recent storm and I has trouble locating it. She tracked it down and got me an update from the transport agent in no time! her speedy, positive, clear responses were so helpful. ill definitely be buying from my 1st years again.

I ordered a children’s personalised table and chairs which are perfect but unfortunately one chair had a fault. After conversation via email with My first years we came to a mutually agreed outcome. I would order from them again