I ordered xylophone with the free luxurious box and I received the delivery today, when I opened my package the gift box was damaged. Very disappointed

Absolutely delighted with the personalised gift I bought. Beautifully presented in a really cute box that can be used for baby keepsakes I forgot to add a message to my gift I contacted them and got a very prompt reply I couldn’t fault anything. Thank you ☺️

As usual I left things to the last minute and needed next day delivery. Both products arrived the following day and are absolutely beautiful - over the moon. Highly recommend.

I ordered 2 personalised items, paid extra for express delivery. Items came on time and that is the only good part of this experience! The box was not big enough causing the gift packaging and item packaging to become creased and out of shape. Not a massive issue until I open items to find various, knocks, marks, dents and general unfinished appearance to both gifts! I contacted customer services, who were able to offer me a replacement after they recieve these items - the reason I paid more for quick delivery is I only had a few days - replacement wouldn't arrive in time. Secondly I can't trust that the replacement would have better workmanship! They then offered £10 credit to account. No thank you, you won't get any further purchases from me!

I purchased a beautiful personalised bottle but realised I got the name wrong! Pregnancy brain! I emailed customer service and Dorota happily changed it for me in no time, extremely happy with the fast response, cannot wait for my now correct order

Lovely products. Super customer service from Dorota when item had a fault… replacement received next day! Really happy and will definitely use this company to order again

The customer service was excellent. Valerie from the customer service team helped me with an error on the order. Beautiful product and amazing team. I would definitely recommend them to friends and family.

The customer service was excellent. Alexsandra from the management team assisted with my amended order. The mistake was mine when placing the order. It had already been processed and dispatched but Alexsandra kindly provided another one at no extra cost. My thanks goes out to this wonderful company. Beautiful products and amazing team.

Despite me making an error in my order, Aleksandra couldn’t have been more helpful and understanding. She ensured I received a replacement item with personalisation in time for my first grandson’s first birthday. Even though it was my error, I wasn’t made to feel guilty or troublesome.

Purchased a lunchbag for my niece which arrived faulty. Dorota from Customer Service was very helpful. She was quick and efficient to respond to my problem and ordered me a replacement straight away.