Very good customer service. I had an error and Aleksandra sorted my problem very swiftly. Thank you for all your help. Great work.

Item arrived today and requested it to be personalised. Wanted to gift it tomorrow. The personalised vinyl has not been applied properly with any care or attention. Is bubbling and disjointed when the words join up - someone clearly isn't trained on using the vinyl machine correctly. Furthermore, the basket handle paint is done extremely poorly as is faded / blotchy. Extremely disappointed for an item I paid £35.00 for. Emailed them and they replied back with a ten pound credit voucher - what a joke! Returning for a full refund. Don't send items in poor condition!

This company makes great quality product. I buy all the birth present there. Aleksandra has been very reactive and helpful after i did a mistake on my order.

We have bought a few items from my1st years always good quality, after having a problem I emailed them it was sorted and a replacement was sent out express delivery Thank you Aleksandra for all your help!

Aleksandra went over and beyond to address an error I made with a delivery postcode - ordered a gift for a friend’s newborn baby. The matter was dealt with swiftly and professionally - Aleksandra raised a new order with next day delivery at no extra cost. Package was delivered to the correct address and the personalised gifts were beautifully presented. Will be ordering again!

Great customer service. The team were very quick to help me change the personalised named item. Specially thanks to Dorota who was very efficient and helpful.

My daughter purchased a lovely mini back pack which she had personalised . Unfortunately she didn’t realise the spelling of the child’s name was with an Ie not Y . I just telephoned now and explained It was her error but all I wanted was a piece of material with the embroidered the correct spelling which I would have then sewn over the existing . They do the sewing in house I think this lack of flexibility is poor and disappointing ! Now going to get someone else to do it but obviously the thread won’t be the same .

Fantastic company, beautiful products, have brought and been gifted different ones, had slight issue with a personalised backpack, Aleksandra was very efficient, professional caring and sorted the issue for me straight away, can’t thank her enough!

Great help from Aleksandra today. Thank you

This company went above and beyond to help resolve a delivery issue. Aleksandra organised a repeat order to be sent Next Day Delivery to ensure that a missing order (that Evri had been bouncing around for 10 days) was delivered in time for a granddaughter's birthday. Fantastic service, it turned up in time to be wrapped and delivered on the day.