Lawrence has been dealing with my gift set for my sons 1st Christmas. When the gift set arrived, I was horrified to see my sons name wasn’t on the personalised items like requested. I then spoke to Lawrence who worked miracles and sorted out this problem instantly. The new gift set was here the next day and personalised exactly how I wanted it !!! I am now thrilled with my purchase and can keep these as memories for when he is older !!

I recently had an issue with a gift I bought for a new baby , the script I chose did not work for the baby’s name so I contacted 1st years to seek a solution .. I don’t say this lightly but their service has been second to none ! Especially from Aleksandra, who not only replied so promptly but was able to remedy the problem without issue and in a professional and friendly manner.. good service is hard to come by nowadays therefore I don’t hesitate to say when someone has got it right .. I have used this company many times before and am never disappointed with quality or service and will definitely continue to use them in the future . A sincere Thank you to Aleksandra and all at 1st years

A really lovely call handler called Lawrence helped me no end with my enquiry.It was a pleasure to speak to such a polite man. Will definitely recommend 1st years for their staff

The best ever costumer assistant team I met. Special Dorota, who helped me solve the mistake I made and keeps me informed about my order. I am sure that the product will be amazing and high quality as well as the customer service. Thank you very much! Khadijah

I Ordered a little wooden drum set. When it arrived I accidentally cut what I thought was packaging but turned out to be part of the toy! I went to online chat and asked for any suggestions. The wonderful Lawrence said on this occasion they would send me a new one even though it was personalised. So unusual nowadays for a company to be so helpful. Thank you Lawrence and My first years

Amazing support from Dorota at customer service. Emailed about a missing delivery that was caused by EVRI, emailed in the morning and by the afternoon my order had been re submitted and placed on express delivery! Top class.

My daughter loves this site. She is a Nanny in London and thinks the toys are great. We have purchased one for the little boy that she works for. I purchased a caterpillar with engraving of name and it wasn’t delivered due to my number error. Tried sorting out with EVRI but unsurprisingly they just returned it. I contacted Valerie and the team and asked for them to send it back out as it was engraved. They have instead reran the order and sent express. This is absolutely super service. Thanks so much. Will order again x

Very easy and quick to order. Shipping was also a lot quicker than expected. Aleksandra was a great help in correctly my spelling mistake in my message, thank you again for that Aleksandra. Material feels like good quality and design is very cute. Cant wait to give to my niece for Christmas !! Thank you guys !

Spoke to a woman called Dorata and she was so wonderful made the experience so easy and quick. They put customer service as their highest agenda. I’m in love with this company because there’s not many people who put customers as an integral part of their business. Well done and you’ve bagged yourself a loyal and repeat customer. Thank you xx

Bought a lovely wooden pull along caterpillar with name personalisation for my little nephew. I love it and sure he will too. Thanks