Great service and prices reflect the quality which is always outstanding, had a small error with a personalised item and was corrected and a replacement sent out right away with special delivery- a huge thankyou to Dorota for dealing with this problem so quickly and sufficiently! Very pleased will be sure to use them for future personalised orders

I had made a mistake with my ordering email so didn’t get a confirmation email. I contact My 1st Years via email and had excellent service with quick responses from Aleksandra and problem was sort. Thank you so much.

I order a couple of backpacks as Christmas gifts. I just want to say, I was so impressed with them, I have ordered some more for other children in the family. Delivery updates were efficient too. Thank you so much.

Shannon resolved a delivery problem with speed and ease. Lovely rucksack and lovely way to do business!

I would happily recommend my 1st years to get a special gift for your loved ones, there help was amazing I had a small issue and it was handled super qiuck and efficiently by aleksandra her responses were very polite and genuine she made my experience feel comfortable thank you so much

I accidentally input the wrong address and Valerie was extremely helpful in rectifying the problem, excellent service! Thank you

Had a slight issue with my delivery date, so i emailed for some assistance and Aleksandra responded almost instantaneously. She resolved my issue in no time in a very professional and courteous manner, great service. Thankyou very much :)

Such a positive first experience with My 1st Years! We had a slight issue with a personalised item we ordered so emailed them and received a reply really quickly, the issue was dealt with in no time thanks to Shannon from the management team and a replacement was delivered to us within a couple of days which we are now over the moon with! Amazing customer service and great quality, we will definitely be ordering from them again.

When my order arrived, the glass for the frame was broken. Unfortunately this happens, but the way in Dorota at My 1st Years handled the problem was superb. Following my call to report the damage, she arranged for a replacement which arrived, very well packaged, the following day. Superb customer service!

I cannot fault this company at all. Lawrence has been a true star 🌟 and would recommend them to anyone