I’ve had numerous problems with Vodafone about changing my email address,Ritik was able to help with the issue and my email address was changed. Ritik phoned me to make sure that everything was sorted. Many thanks Ritik for your help and advice.

Needed a new contract set up and attached to a SIM card that I had, Julie McNeilly was able to set this up for me. Great professional service.

My problem hasn't been sorted out just said ill send you a SIM card

Very helpful.

I have spent all morning trying to get through to technical support, trying to get a fault on my phone fixed, I have now tried over 6 times, the last time I spent an hour and a half on hold, waiting to be connected.

PROMPT AND SUPPORTIVE THANK YOU

I was scammed by Onecome, and they refuse to cancel my contract without a fee. When I first spoke with the customer representative, they told me my monthly payment would be £13 + VAT, and even sent this in an email. However, I was misled with hidden fees in a non-transparent way, and now I'm paying £60 for this contract. They gave me a useless Alcatel device and an additional line. I ended up with unlimited internet at a much higher price than a regular phone contract, even though I didn’t receive any phones. I’m stuck in this contract for 3 years. The signal is terrible everywhere, and since I work in digital marketing, it’s seriously affecting my business. I deeply regret this. They’re sending out these Alcatel devices even when you don’t want them, and charging you a higher bill. They won’t even let you cancel. I was misled in a very dishonest way. Don’t fall into the same trap.

I would like to make it clear that my 5* rating is for the customer service I received from Chloe, the fourth and final person I was put through to. She was professional, knowledgeable, spoke with clarity and deal with my issue. The 3 other gentlemen I spoke, although pleasant and polite, spoke so fast I couldn't catch every word they said. I had to ask them to slow down. Then they couldn't deal with my issue and kept putting me through to someone else until I got to Chloe. I am thankful I finally got put through the Chloe because she finally resolved my issue.

I had all the help I needed to get my services up when I visited abroad.

Very helpful and efficient , at sorting the problem