My daughter's phone was not working (showing 'no SIM') so I left a message late in the evening to log a fault. It took a few days to be picked up but once it was, the issue was dealt with very quickly with an eSIM sent and the phone working again within hours. Thanks to Jordan for making the process so straightforward.

This company is very good at locking you into a contract with sky high prices. Avoid at all costs. These reviews that are 5 star are totally wrong. I’m currently paying £190 a month for 2 sim only deals. Long story but avoid.

Daniel was really helpful and gave me correct information about the products.

Great service today. Thanks

When taking on a new account over a year ago, I have been back and forth with customer service to obtain information and documents to get an account straight. Lisa has been a huge huge help with regards to obtaining any information that I have asked for and in a timely manner too. An absolute credit to the team!

Alice quickly understood what the problem was and took ownership to see that it could be sorted. She obviously has good working relationships with Vodafone personnel. Good communication skills and clearly knows her way around the various systems.

I am a new business customer I moved over two of my contracts to onecom ( BIG MISTAKE ) they agreed to pay off my previous balance with the SP which has still not been done 2 months later. I had to pay this myself. my internet is shocking my calls get cut off i have constantly got family and friends telling me we cant contact you. Please avoid this company still waiting for luke to call me back

Talked to Emily very friendly and answered all the questions i asked professionally very polite credit to the company fantastic thank you

Very quick to answer and resolve the order I needed to purchase.

Really good communication and called back as promised