Really great having a go to person for our customer query problems - Colin Hooper is always there to help and quickly as well.

Hollies was very polite and knowledgeable about everything I needed

Katy is so helpful giving fast answers in a clear and concise manner.

I have been with Onecom for many years now because in all those years I have always recieved an outstanding service ... products and prices. On renewal of my contract in 2024 for my mobile phone I was served by Chloe and Peter Kovacs and they are a credit and an asset to Onecom

I rang 01489 587999, to speak to somebody dealing with new contract and deal with access to my billing account. I was offered a new contract, quite reasonable, and transferred to another department to deal with the problem of my access to my billing. After 35 minutes (over 3 calls) i stopped trying. Having been a customer for some 15+ years, I was told that my user name AND my telephone number were not recognised. I can't remember the last time I had such a frustrating experience and am certainly not renewing my contract with them.

Quick response to my query.

Friendly, very efficient service. Max was able to answer all my queries

excellent help over the chat service

Excellent service from Alice

Alice dealt with my email very quickly and happy with result.