The lady I spoke to was really helpful and professional absolutely a delight

Daniel H was the representative who dealt with my query on live chat. He truly understood my issue and rectified the problem in a professional and timely manner. From a customer perspective, I was really grateful for the way Daniel handled my query.

Nothing but problems! Not recommended

Chloe was very helpful and dealt with my issue in a professional and cheerful manner. My problem with Offcom has now been resolved thanks to her ability to explain details that I was unsure of. Chloe is a credit to her company. Thanks Chloe

My ongoing issue of the last 16 days was efficiently resolved by Chloe and I think this was because she understood my feelings of disappointment of not getting a satisfactory response in previous few times. Thank you for that.

I have been with this company for 19 long years, I had an issue regarding the domain names and how we are being charged as I spoke to someone some time back about placing all our domains and hosting under one plan. This was agreed and I paid the requested fee, despite this we are still receiving bills for differing domain names. I contacted one.com again and asked why we are still being charged separately for domains when we had put everything under one large plan. I am speaking to Angela, who i kept having to repeat myself, and she then said SHE DOES NOT CARE HOW LONG I HAVE BEEN WITH ONE.COM AND IF I WISH TO COMPLAIN SHE PLACED AN EMAIL, THEN ENDED THE CHAT!!!! all the text dissapeared and that was the end of that. How rude, dismissive and disrespectful, I said on more than one occasion, how do we move forward so this can work as i do not want to have countless emails regarding domains etc. I already ave the chat where I and the then support put together the package and I paid the bill at the time which was over £400, so to now receive yet another bill for a further £200 is concerning. This is the first time I have been this unhappy, however I have been forced to come on here because I can not find a way to contact the complaints department.

Katy was polite knowledgeable and courteouus

Lauren was very polite and helpful with my questions and gave me the answers promptly and clearly.

Helpful with all my questions and solved everything I asked about. Would have a 5* but the time lag was a little slow!

This company is a joke, brought a pub and decided to use these, took nearly 3 months to sort the phone line out, had to use my partners mobile to take bookings over the phone, internet was hit and miss had to use personal internet to take online bookings, complained so many times they sent us boosters for the internet, they were hopeless, should have had voicemail, this never worked or could not access it, i have left the pub now, told them i was leaving and they have said i have to pay a early termination fee, nearly 4k, told them i am not paying due to the complete and utter useless service i had, no point in complaining to them they are not interested, have found the email they sent me regarding my order stating that the contract was for 2 years not 5 years, they altered the term, check out the facebook group that tells you what Onecom have been up to, DO NOT USE THIS COMPANY