Vector does an excellent job of monitoring our home's security, from the alarm system to testing to maintenance.

VECTOR SECURITY IS EXTREMELY DIFFICULT TO REACH ON THE PHONE. IT'S FRUSTRATING AND UPSETTING TO NEVER BE ABLE TO CONTACT ANYONE, ESPECIALLY IN THE REPAIR DEPARTMENT. WHEN I FINALLY DID REACH SOMEONE, THE WORKERS WERE EFFICIENT AND COURTEOUS AND WERE ABLE TO FIX THE PROBLEMS EASILY. HOWEVER THE PHONE EXPERIENCE IS A NIGHTMARE AND I HAVE WAITED ON THE PHONE AT TIMES FOR 15 MINUTES. THIS NEEDS TO BE ADDRESSED.

I have Vector both and home and work and the times when an alarm has gone off, Vector is very quick to contact me to access the situation and allow me the choice to contact fire/police, etc.

Don't bother getting a camera I always have to unplug it and plug it back in. Closing your garage door from your phone is super slow sometimes. The salesman make it seem like you are getting a lot but you do not get sensors for all your windows unless you pay the extra 40 dollars per sensor. There are other companies who would cover everything. The salesman sold me on the fact that no one can cut the phoneline etc. But what is the point of that when all they need to do is figure out the blindspots in your house.

We love Vector Security! ADT was not too bad but didn't have any of the great features. We love that they speak to us through our system and they are always so nice! The cameras are clear and we love that we discontinued our landline!! We plan on adding to our system very soon!

Service has been good but given new technologies the cost seems high. I need to review the new products/services and make a decision.

They tell you the price package includes the secure plus protection plan, I repeatedly asked the sales rep if I didn't want the protection package ( which is basically them replacing batteries), would it make a difference in, my monthly subscription price, to which he kept saying no, it's all inclusive. The next day my gut was telling me to read it again, and not only did I discover it wasn't mandatory to have the protection plan but it is already included in the first year free. So they are charging you $12.99 per month the first year for a service they already provide for free. When I called to confirm this, I was told in fact this was the case, I immediately cancelled my protection plan to reduce my monthly fee, here's hoping they actually do it. I can't rate the service yet, I have had front point at my other house for the last 5 years and the system seems similar. To the Vector rep who may read this, not sure if the account number I listed is correct, because when I called to get my account number I was told I have a couple of them and it depended on what I needed decided what number they used. UPDATE so I was supposed to get two months free due to having an existing system in my new house, and today I get debited the full amount no reduction for the payment plan and no two free months, and see below, did they contact me? NO.

We just ended our 5 year contract with Vector last month. The service and equipment worked well for the first few years. Then, the equipment began malfunctioning. We reached out to the company dozens of times to have the equipment fixed always being told someone would come out and they never did. We attempted to talk to managers who were never available. When we told the company we were looking to break our contract because they were not providing us the service we were told we would receive, they told us good luck. When it was nearing the end of our contract,, we reached out to the company to cancel. We were told multiple times it was taken care of but even so they continued to contact us about our service and even debited our account! Hands down worst company we've ever had the displeasure of working with!!

It took me over 2 months to cancel the service, lots of phone calls, lots of time on hold, no refund given, so they got me for 2 extra months. Be prepared to spend a lot of time trying to stop this service. I had to fax in a copy of my fathers death certificate.

Anytime I have been on hold it is for an unusually long time. There are always a minimum of 9 people ahead of me.