I've had vector's for 3 years the best choice I made being a single mother

Hold time is way too long for something that is supposed to be an emergency response service.

No issues. Pleasant people on the phone when accidentally set off. Reasonable cost.

This company is a joke. They sent out a local AC company to install their fancy thermostat that we could use to adjust the temperature using our cellphones. Turns out the thermostat was faulty. This created a temperature/humidity difference in our house and then turned into a mold issue on furniture in our sons bedroom. We spent several thousand dollars hiring experts to help with the issue because we thought there was a bigger problem going on in our house.Then we had to fix the mold issue that was created. Lots of money spent. We sent a formal letter to Vector requesting financial reimbursement for the problem THEY CREATED. This was a company THEY hired. In the year we have been trying to get reimbursed they have never responded to letters from our attorney. Customer service is terrible. I know you are getting our letters. It wasnt our fault that YOUR PRODUCT was faulty and that YOU hired a company to install this apparently terrible product. Step up, make contact with us, and make it right.

Beware Vector Security agent posing as an ADT agent! They called my home on Friday (6/4/2016) saying they would be in my area changing out key pads that are older than three years old and upgrading systems. They even knew what my monthly payment to ADT was and that they could reduce my monthly cost. Sounded good and I made an appointment for Monday (6/6/2016) for service. Monday morning the "manager" called see if service could be earlier than arranged and confided that the tech was from Vector Security. Big red flag! Called ADT, they don't know how Vector got my account info,but ADT legal is looking into this. Avoid a company that resorts to this sort of shady sales practices. They lie!

Excellent explanation of the various package deals by Chris, our salesman and the installation team were very informative about how the system works. Very pleased with the vector alarm system.

Been a Vector security client since 1996 and the service has been excellent. Our technician is always readily available to repair any issues and always leaves the work site clean. Vector has also helped with the CCTV systems in retrieving video. They are very professional and always presents identification. Also always inquires about any additional work or any issues that where notice.

Try today to cancel service and the operator treat me with disrespect. I told her that i am an Army Captain that i am with Vector for more than 24 month and i have my orders for moving. She answered me that she don't care about it because i signed a contract for 24 months but if i dont call before it automatically renew every year without my knowledge. I recommend my soldiers to be very careful before doing business with this company because of my experience. "May 04, 2016" V/R CPT Angel L Hernandez Adjutant General.

Customer service department provided me with misleading information, then took over eight months to correct this error. Vector Security's customer service department provided me with misleading information. In August 2015, I requested to cancel my contract. A customer service representative told me this was possible and told me the necessary steps to cancel. Once I completed the steps and provided the requested documentation, I was told that my account would be cancelled. However, I began receiving past due balances from Vector informing me of a delinquent balance. I spoke with another customer service representative on the issue over a period of five months about the mistake. However, I still received no response from Vector explaining the issue to me. Finally, eight months later in March 2016, the head of customer service called me and explained that my contract ran through January and was not able to be cancelled. Understanding the contract claim, I am happy to pay my remaining balance, but I cannot believe the miscommunication from Vector Security and the considerable lack of true, honest customer service. This has been a horrible experience and I would warn any other prospective clients to steer clear of Vector Security.

The service tech was very knowledgeable and proficient. He fixed the problem and explained everything to me I was highly satisfied. He came on time and made sure everything was working properly before he left.