Awful customer service. Returned a machine as I'd ordered the wrong one, didn't unpackage it at all and it left the same as it arrived. They collected the machine and two weeks later I had to chase them up to find out when I was going to recieve my refund. They dodged me three times then finally today said its been processed and I should recieve it in 5-10 working days meaning it's taken almost a month in total to get my money back. Its no small amount either. Its absolutely ridiculous, if you use them make sure you get your order right because if not you're in for a treat dealing with their "customer services"...

Slight problem with the delivery address a phone call to jade and it was quickly sorted and arrived the next morning very pleased with the chainsaw Thank you Jade

Prompt and efficient

Hi Generally i find no faults at all with Genpower and this time the young lady i dealt with Poonam Shant went above and beyond in relation to dealing with my complaint at all times she was polite courteous and above all extremely helpful a credit to your company Regards Edward Bragg

Proactive in making contact post purchase to check the equipment was as it should be. As it happens, I did need a minor replacement part. This was issued immediately without me having to jump through hoops. Sanjana was particularly helpful and professional. Excellent customer care.

Excellent product at a fabulous price. Swift delivery and customer service very good. Nothing not to like

Overall very good slight problem with the currier but Peter Whuartohe was very good kept me in the picture with emails

Great product, and fast delivery.

Everything works fine

Excellent service and back up asking if everything is working OK and always at the end of the phone or email quick response via email fantastic chain saw