Again, when I purchased this nightmare, I was told by your salesman that I wouldn’t pay anything and just drop it off and pick it up and not pay anything out of pocket. You know that they lied to me. Stop ripping off people. Warning this will happen to you if buy this mess. Continuous run around. Check your garage to see if they will deal with concord before you buy.

3 stars given for the inaccuracy of the information being provided. And the number of people needed to get a hopefully clear answer. To try and be as transparent as possible to other consumers. I spoke with a general customer service rep and got one answer, sale specialist and got a different answer, and spoke with sales specialist manager Michael and yet got another answer. So I've decided to update my findings from a few of my questions that got clarified. Is there a dealer hourly rate cap? Full labor rates (Customer General Line) $200/hr (Sales Specialist) How do they cover parts? Dealer rate or after market? New Parts OEM (Customer General Line and Sales Specialist) Is there a certain dollar amount cap or policy cap? Up to purchase price of vehicle (Customer General Line) $9000 per claim, unlimited claims (Sales Specialist) $9000 for the life of the policy, ergo $9k policy max paid out (Sales Specialist Manager) ************************ Clean Bill of Health / Inspection should be done prior to purchase of vehicle to cover yourself. Has a waiting period 30 days AND 1000 driven miles requirement to be considered NON-Pre-Existing. (Pre Existing Conditions not covered - this is defined as if you know that there is a problem, NOT if you know what the exact problem is) ************************ Not Covered: Wear and Tear / Cosmetics / and Maintenance Leakages and Liquid Damage Seals and Gaskets (Any claim that is associated with failure of seals and gaskets in any way is not covered) Preventative Measures

Edit: My facility will not deal with concord or any other warranty company. They say they don’t have the time or the desire to negotiate a lower price for them to receive. Full disclosure, I’m basing my review on my experience from talking on the phone with my repair facility. I called the repair facility that my family goes to. I expanded the reviewer below with the title paraphrasing “Do this first before you pay”. I asked which warranty company is the best. He said none. They all do same thing as the reviewer outlined below.

Never ran into any problems with getting my car repaired and the claim approved by them. Would not buy a warranty from any other place, because I have gotten both repairs so far approved. For me this is easily worth the money and gives me a peace of mind.

The customer service has been great and the plan as well. I would easily recommend others to use Concord also, it has been worth every dollar. I had a repair and it was covered right away and without a single issue.

Very nice people, I was treated very good by the staff. English is not my first language so it is not the best but the customer service agent took his time and made sure I understood everything. A few times I did not understand something and he had no problem explaining it to me again. I felt comfortable the whole time and no pressure at all which was really nice.

Purchased a car warranty plan about 5 months ago when I also purchased my car. So far it has been good and the claim process really is easy. I was amazed how easy everything was for my warranty claim, I kinda thought it would be difficult. But I was wrong the customer service agent went above and beyond and approved it right away. I am a happy customer of Concord Auto Protect. I was NOT even asked to leave a review, I am because I really like the service.

I purchased the powertrain plan from them and could not be happier. The process of singing up was painless and made easy as possible for me. I understand everything about the warranty and the staff took there time with answering my questions, no rushing. Felt comfortable with going with Concord over other companies.

Beyond happy with the entire car warranty program so far. Everything went smoothly with the claim I had last month and not a single issue came up. I would hands down recommend them to everyone I know that is looking for a affordable car warranty program.

Overall experience was positive. A little slow with my motorcycle repair, but I attributed that to the mechanic not fully understanding the process. At this point in my dealings with Concord Auto Protect, I would recommend the service to family and friends.