Very happy with the customer service at Concord. I called them about a claim and it was taken care of quickly within 24 hours of the first call. The repair was taken care of by the warranty plan and saved me a decent amount of money off that one repair. We got the Cadillac back and now the transmission is shifting as it should be without any more issues thankfully. Other than that not much else to mention, everything was super easy and stress free which is awesome.

Canceled contract with them and have been waiting for two weeks for my refund , every time i call its the same story apologizing for it taking this long and if the refund isnt refunded backed in my account today it will be there tomorrow. This is the second Week and dont think you can talk with a supervisor because thats not happening. Just want whats owed back to me !!!!!!!

I looked into multiple car warranty companies and Concord ended up being the best choice for me. I think the car warranty plan covers a lot of items on my car which helped me feel a lot better knowing i'm covered. The cost of the warranty in the long run will be worth it because on my last car the repairs became expensive quickly unfortunately. Another positive point about the interaction was the staff was kind about everything and made sure I understood everything about the plan. One more item I found that was great was that I can still use my local mechanic for my repair if any ever come up and still be covered by the warranty plan.

I would NOT recommend this company to anyone. When it comes to high price ticket items such as Engines and Transmissions they will try to find any reason they can fit in to NOT pay for the repair. They claim to be #1 experts in vehicle policy repair coverage which would lead one to believe they have in-depth knowledge on what they will and will not cover before they sell you a policy. On 10/04/2019, I purchase their top of the line Premium Policy. This policy was to cover my 2012, Ford, Focus. When I purchased the policy I was asked if there were any major problems that I had had with the vehicle and I pssed on to the sales rep that I had the transmission re-done by Ford in 2018. I was told that was great and if I had the paper work to back that. I did. Come December, 2022, my transmission started to act up so I took my vehicle into a repair shop in Phoenix, AZ. The shop diagnosed the problem to being the transmission. They submitted the paper work that Concord required to have the vehicle fixed costing just over $5,000 to fix. After my vehicle sat there for over 5 days, Concord DENIED the claim and sighted a line, in the Exclusionary Section, that reads that they would not cover any vehicle with a TSB attached to it. Not knowing what a TSB was, I came to find out it was a Technical Service Bulletin that is attached to certain vehicles and Concord will not cover those repair items. No PERSON, outside of the auto industry, would know what that term meant especially you the consumer. They bury it deep in the exclusionary section and claim ALL companies do this. I tried to file a Claims Appeal and GOT absolutely NO Response from this company. The bottom line is that I purchased a policy from Concord in OCT. of 2019 and the so called TBS on my transmission was issued in AUGUST OF 2016 after FORD lost a Major, Federal Law Suit, in regards to my Vehicles Transmission being faulty. Concord should have known that they would not cover my transmission before issuing the policy however took my money any way. This shows the lack of transparency, honesty, and being up front with consumers. Al they will tell you is that we give you 30 days to cancel and get your money back if you don't like our policies. #1 RATED I think NOT.

I have dealt with Concorde auto protect for a number of years. Once my heater core went out two days after the warranty expired, and they still agreed to pay for half the repair. Recently, I bought a policy, but then had to cancel it. They did so with no issue at all. Jose Garcia is an exceptional agent who helped me a lot. Many thanks to everyone. Victor Bernstein.

I would recommend Concord Auto Protect to everyone I know that is looking for a reliable and fair car warranty company to use. I think they have a plan for anyones budget no matter what you're looking for. I know my budget for a plan was not very high and they still were able to offer me coverage for my car. Excited to see how the plan works out in the long run but I think it was the right purchase to make to have some sort of peace of mind from repairs.

THE WORST!!!! DO NOT BUY A WARRANTY FROM CONCORD AUTO PROTECT. WE HAD IT 3 MONTHS WE HAD AN ISSUE WITH OUR CAR. THEY TOOK 3 WEEKS TO GET BACK TO THE REPAIR FACILITY AND ASKED THEM FOR SERVICE RECORDS. HOW CAN WE HAVE SERVICE RECORDS IF WE JUST BOUGHT IT 3 MONTHS AGO AND IT WAS THE FIRST TIME FOR SERVICE. THEY DEINIED THE CLAIM AND WE DEMANDED OUR MONEY BACK THEY SAID OK AND WERE TAKING 20 PERCENT FOR HAVING COVERAGE FOR THE THREE MONTHS TIME. WHAT GOOD IS COVERAGE IF THEY DONT COVER YOUR CLAIM WHEN YOU NEED IT. READ THE BBB REVIEWS NOT THE FAKE ONES THEY POST. THE BBB GAVE THEM A GRADE OF AN "F"

Purchased PREMIUM, no deductible warranty, the top tier warranty they offer. I was told most claims are approved on the SAME DAY of service. Four days into a claim and cannot get an answer. Customer service phone representatives are HORRIBLE. They are unprofessional, almost thuggish in conversation. Spoke to two different individuals. Rude and hostile from the first question asked. We are now eight days into the claim, have called every day to get an answer, and Concord only replies, "Someone will contact you." Then, silence. DO NOT USE THIS COMPANY.

I used concord on the belief that they would use oem parts in my BMW. No they only use generic parts. Also I have called 5 times to get my refund since I canceled my policy. Each time they said that they was going to PayPal me. This company should be a shame for just flat out lying to individuals. Aa a military member integrity is super important. I will definitely make sure my military community knows to stay away from this company. They should be banned. So sad to see companies scam hard working individuals.

I purchased a policy with this company back in 2020 . im within the guide lines of my policy and my transmission went out , took to a shop like they said . Shop did everything they asked them to do . After SEVERAL calls from me and the shop and 5 days later they DENIED my claim for a "TSB" ! Even the shop told them those had NOTHING to do with my trucks problem , they wanted to give me $250 towards my $4200 repair bill . This company is a complete SCAM !!!!