1. They ignored my "don't send me" choices 2. There are no refunds. Period. 3. They allow exchanges, but only if you log on to their site and submit a request for exchange within 5 days (I think) of receiving a box. 4. I was very disappointed in the quality of the items. 5. Customer service was very unresponsive, only communicates by email. So I am now stuck with a box of clothes, not a single one I wish to keep. My daughter used Stichfix for a long time and it was great. Stately sucked.

Horrible customer service. They send you multiple items that are not returnable. Its the most ridiculous thing I've ever heard of. I signed up for the presidential box thinking It would be a better value. The items they sent were decent but the whole exchange process is a mess.

The May box was excellent. A home run!! We got off to a rocky start. I really wanted this subscription to work for my husband. I am glad I stuck around PAV

If you’re over 6 feet tall, forget about using the service. They do not carry any clothing and tall sizes.

I’ve had to return items three times in a row as my “stylist” totally missed the mark and apparently did not consider my profile. The most recent order included a pair of 28x30 pants when I wear a 34x32 which is in my profile. With each return the customer has to pay shipping so any savings I thought I might achieve has been eaten by shipping. Several items are still in my closet with tags as I tried to keep them. DON’T try this unless you really hate shopping and will wear clothes that don’t fit or aren’t your style!

Very poor customer service, quality and value. After 1st shipment was a total miss returned for another asked for business clothes got a polo and khaki shorts and a cheesy watch which the charge $100 and is not returnable, 1st return they gave me a shipping label after they messed up 2nd order they say they only cover 1 return shipping per account. I have to pay the shipping for their mistake. Shop elsewhere.

I ordered three Regal boxes from Stately, and after seven total exchanges with them, I have officially unsubscribed from their service. My biggest complaints from the company are: 1: All the professional clothes that are advertised on IG and Facebook are never delivered in a box. You may sign up for that style preference on their site, but you won't see them in the box. Most of their selections are geared towards young professionals with in a relaxed casual work environment - not really anything you can wear to chic establishments nor to a more business casual office environment. 2: These clothes are more for men with a svelte physic (like all their models), and not athletic men that have broad shoulders, muscular arms, average stomach, and don't skip leg day. The clothes offered are very conforming, and don't offer any flex or movement for this body type. Yes, there are some pieces I've kept, and they will do the trick for the right occasion, but nothing I can really wear to the office. After six months of trying this service, I'm done. I've provided detailed constructive feedback on every garment they've sent, including photos, and provide details on what works and what doesn't, but none of the stylists listen. Had they actually took note of my feedback, and sent garments that fit me better for my office and in general, I would still subscribe. But for now, buyer beware that this may be more hassle than what it's worth.

I foresee this company growing and offering a fantastic experience for men to grow, find themselves and dress appropriately for many occasions. I ordered my first box and was surprised to thoroughly enjoy my outfits. Customer service is great and you’re able to chat. I really appreciated the letter stating how to match my outfit. Presentation Matters Thank you for your assistance and I hope other people enjoy as well. Sincerely Brian R

The clothing was poorly made, not the correct size, and did not match the styles I requested. I got two boxes from them, and both were filled with subpar clothing with poor stitching and sized wrong. I reached out to customer service and informed them I just wanted my money back, I was told that they would not refund anything and I could keep exchanging what they sent me as long as I paid for the shipping on everything after the first box.

My husband asked for lightweight clothing, as we live in SC. The first box was all heavy things. We called them back to return some and they replaced it with other heavy things, heavy corduroy jackets, etc. So you can’t send back a second time unless you pay for the return. So he just kept them, but told them again, lighter items. Second box comes, he has to return things! Too much hassle, so he cancelled, next month, we get another box! We didn’t open it, and when we called about it, we had to leave s message saying that another shipment came, and we weren’t paying for it and that he had cancelled it last month. They weren’t calling back, and we still have yet to get this resolved. That was 6 weeks ago, and it’s on the credit card! We advise caution when dealing with this co.