I just received my first box under the "Presidential Plan" which is their most expensive plan. There was absolutely nothing in the box that I will wear. Nothing they sent looks anything like the things they post on their website! The quality was absolute JUNK. The shoes look like plastic. I'm extremely disappointment!!!

Quality is cheap at best. Nothing looks like the photos. Save yourself the time and money. Think discount store, and then think about the further discounted rack that nobody wants. That will be the contents of your box.

A total sham. Rude and unprofessional staff. Screwed up my order multiple times. Sent me duplicate items in back to back orders and then put the blame on me.

I just want someone to know that you and your company have missed the mark terribly again. What I have received in my boxes looks NOTHING like what I have uploaded pics in the style preferences are. The items also look NOTHING like the numerous ads that feature actual style. I don’t see how this can be so difficult to understand. I choose business and classic casual three times ( yes 3 times), and what comes in the box? I get 25 year old lumberjack with each box. The items I have received every single time look NOTHING like my choices! To top it all, I now have to pay for shipping for your incompetence. That’s a great business model to have, money up front then screw the customer until he quits the program.

I signed up for the regal box wanting business casual for work. I tend to not be picky, however, I completely filled out my style profile and my additional style preferences, including adding pictures. NOTHING I received was what I was looking for and they had the audacity to tell me that I should have filled out my style profile. IT WAS COMPLETELY FILLED OUT WITH PICTURES. I check my profile and ALL MY preferences were gone. I spent over 2 hours filling this out and adding pictures. They gaslit me saying no I didn't fill it out but they want to call me and talk about my style with my stylist. Well I set up the call and it was NOT with a stylist but with customer service?! what!! That's not what I was expecting but, whatever. They assured me that it would be fixed and they'd let my stylist know. Well. NOPE! I had exchanged my entire box and nothing, NOTHING I received was what I was looking for. Just a bunch of Ben Sherman, PX brands that you can find at another discount stores for WAY cheaper and on clearance. Why send me flannels and jeans when I specifically asked for button ups and slacks. ANYTHING you receive is based off the MSRP and not actually what it is sold in other stores. Such a rip off. Don't believe their promos. It's whack. I had a $200 bonus and they sent one shirt thats supposedly worth "$220." You will quickly realize that they are simply buying clothes in a bulk discount and selling them at a markup. Bunk. NO REFUNDS NO REFUNDS NO REFUNDS and it is basically an I owe you subscription. Pay first, no preview or option to select items. What you get is an ugly surprise! Good luck if you do subscribe.

I was really excited to try out this service - their marketing is really good - great looks and quality advertising. I did the additional profile section where I spelled out exactly what look I was going for and that this was for a formal business trip (wanted a sport jacket/blazer, button-down collared shirts, dress pants or nice jeans, etc). I also uploaded photos with the looks that I liked so they had something to go off of. I also selected items I did not want. I was sent my box which contained a flannel, a couple of henleys, a pair of jeans that were nowhere near the 33" waist I requested (more like 36"), a bomber coat/jacket (?!) and items I specifically requested not be sent (watch, belt). You aren't allowed to exchange/return watches either but thankfully they did anyway since I had asked to not receive watches. THE BIG TAKE AWAY HERE IS THEY DON'T PAY ATTENTION TO YOUR REQUESTS, PICTURE UPLOADS OR ANYTHING AND THEY DO NOT REFUND YOU - even if they royally screw up like they did here. It's unbelievable how badly they missed the mark here. I exchanged everything and got a 2nd box - again with stuff I asked not to be sent. It's unbelievable how bad this service is, and to make it worse "NO REFUNDS." The final topper is that the prices they have for everything is inflated - it's not nice stuff, yet all has $100 price tags so even with their "BONUS" offers you don't get much for the money.

I ordered presidential plan and after receiving it, I just wanted to say I love it! I haven’t tried everything on yet, but the Hudson jeans is the most comfortable and best looking jeans I have ever owned. I wanted to thank everyone at Stately. I was going to opt out after receiving my first box, but instead I’m going to keep subscribing because I’m already excited for my next box!

I received two orders. I wasn't pleased with the first and tried to update my preferences, but it seemed like they didn't pay attention. The next order was just as wrong. The clothes look like Old Navy at best and nothing like what you see on their site. Avoid them. You can do better on your own. Scott T

This service is shady. They state in fine print that NOTHING is refundable, but they will process an exchange for you ONCE. Some items are not exchangeable (socks). If you still dont like the second box you receive, you pay a $40 exchange fee, for another box of stuff you might keep one or two items from. So by the time you have spend your $300 plus exchange fees, you end up with items that you could have gotten yourself online for half the price. Their concierges are terrible, and playing dress up on your dime. Do not waste your money on this - Stitch Fix is a much better alternative (though the clothes aren't as high quality). If Stately can fix their model to allow for free returns (or even like a $10 surcharge is fine) and full refunds, this would be a hit - and they should do this to keep their concierges in line. Until then - don't get hosed!

Solid products and service. I had 3 boxes so far (3 months) and each box is getting better as the stylist learns my sizing and preferences. The fact I can mix and match the items is impressive and the value is really solid. Much cheaper than me going to the shops and trying to mix and match items. My stylist Andrea has been fantastic and has introduced me to new combinations and items I would not have bought before!