Absolutely terrible experience. Return policy clearly states they accept returns for any reason. However, when attempting to make a return I was told they would only allow an exchange. When I pointed out their website said otherwise, they changed it then deleted my online account so I could no longer communicate with them.

Return process is cumbersome and designed to keep you from being able to return clothes. Sizing was consistently poor. Also had a shirt shrink after first washing and they wouldn't return it.

I don’t think there’s an actual stylist who styles anything for its members rather there are just blanket “styles” they send out with every box. I was really excited for my first box, and it was really poor quality clothing - most of which we found on Amazon for $20 bucks. With that being said, there are no returns which means I need to deal with my purchase and also tells me that they are aware that their product is junk. I already cancelled my next box. There’s nothing “stately” about spending $200 bucks for a pile of junk clothes. Recommendation is to stay away.

Terrible experience from the start. No returns, even when they don't send you anything that you asked for. Exchanged clothes multiple times but clothing looks like it's from Costco / bulk stores and holds up only 2-6 wears. RUN AWAY from this subscription service.

Hate this service. It’s basically we bought these things in bulk and want to pawn them off on you wether it’s your style or nor. Received literally the EXACT same item two boxes in a row and had to pay to ship it back for a different option. Never received a box I actually liked enough items to justify. Great idea- terrible execution.

Where to begin, okay here goes: Ordered May 1, took two weeks to get first box. Items did not at all adhere to my style profile and the images I uploaded. For example, I wear mostly muted tones of tan, gray, blue, black, easy right? Not for them. Received green palm leaf shirt, pink pants, a green casual jacket, cheap brands overall. Initiated an exchange, send clothes back by May 30. 2 months later, no package received due to ‘not having pants in my size’. I’m a 36, pretty standard. Told them Id like a refund since they aren’t able to fulfill the order. They say no refunds. I’m in the middle of a dispute with CC and all of a sudden Im getting a package sent. I have no faith that they will deliver on what I ordered since they have already demonstrated that, and now anything that doesn’t fit or I don’t like will have to be shipped back at my expense. If I had the time or inclination i would try to find a lawyer to look into a class action lawsuit, as my experience does not seem to be unique.

Do not subscribe! Use stitch fix! I have allowed my subscription to go for at least 3 shipments, maybe four just to give them a chance. Every box has garbage clothing. It's cheap, it's thin, one shirt had a crooked button pattern, another with bleach stains. I'm mad at myself for not canceling sooner. I wrote specifically what I am and am not interested in yet they still sent me clothing with no regard to my statements. I truly cannot stand this company and its scam. I truly hope someone reaches out to me from the company. They have minimal requirements for analyzing who you are and your style. Again, go with stitch fix. Far superior in clothing quality, service, returns, etc. I've been with them over a year.

Provided detailed description of my style and what I was looking for. After 2.5 weeks I get the first box and it’s no where close to anything I included in my style. I talk to them, they apologize and offer to have it returned and send another box… they send back almost the exact same style of clothes, nothing close to my style or quality of clothes that I discussed with them. Don’t order from here

This subscription service is so bad it’s almost laughable. I’m a very reasonable person, bad reviews are not my thing. I just wish I had read some honest reviews before wasting two months of this subscription service. I followed all the steps suggested to me when creating an account. I updated my style preferences and additional style preferences, even including inspiration photos of my style. These preferences were broken each box I got. Even worse, I returned each box and again I received clothing that completely contradicted my preferences. Example: I included no patterns in my style preferences. Each shipment, including both returns, included clothing with bright obnoxious patterns. The clothing is also not high end. I found the same shirt I received in a box for nine dollars at a discount retailer. Shipping takes almost a month each time so by the time you receive returns for the first box, another really poorly curated box is on its way. I’m convinced that the clothing is picked by machines. There is no way that someone could read a return request stating for the third time that they do not want any patterns, and then put a brightly colored pattern shirt in the return shipment. I thought the support I was receiving at first was good from customer service, until I realized none of it actually was helping.

Clothes not as depicted on social media. Charged me months before sending my first box. The only tops they have sent have all been Ben Sherman brand, no variety. They will not listen to your requests, and have sent me the same exact pieces of clothing on two occasions. I’m certain the “stylist” is random every time and they do not look at your past orders or requests. Some of the prints are absolutely hideous, which is why they give them to you, because no one else would buy them in the stores!!!