Wonderful service from Evany. I could not have asked for better!

Cody was very well spoken - polite, clear, and concise. I appreciate his patients, ability to answer questions, and diligence in making sure I understood.

As far as I'm concerned this platform should not get any stars. I found this platform to be terribly inefficient and problematic. Bank accounts became unlinked and had no success in relinking one of them. Their two step authentication process was only working through email and not text. Customer service representative sounded like a recording repeating the same thing over and over. Adding bank accounts and credit cards to monitor was time consuming and worthless if it unlinks after being linked for 10 days. Representative told me if you had two factor authentication enabled on credit cards it can cause the cards to become unlinked and I should disable it. I wasted a great deal of time and finally got fed up enough to cancel. They take your payment immediately but don't expect to get your refund until the next billing cycle.

Thanks to prompt notification of identity theft and with the help of Janet from Identity Guard I was able to shut down an illegall credit card issued in my name before it was used. Janet was extremely helpful and was a great liaison when dealing with the bank.

She was very helpful and polite.

Very friendly and knowledgeable took care of what I needed

Received an alert and was able to confirm fraud with the creditor with Identity Guard's service representatives within 15 minutes. Received helpful actions to help resolve ID fraud.

The associate was supportive and very helpful. They were knowledgeable and clear in their explanations. I was a very satisfied customer and asked to tell this to their supervisor. (This is in sharp contrast to the person I had spoken to when I called earlier.)

GREAT services, super helpful, got back to me super quickly.

This man was clear and conice. My needs first and took all time that was needed to help me with my issue