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EAI Admin

16 July 2021, 02:05

  • US

Perfect professional and prompt

Got here within 2 days and was exactly what we needed to finish the order. Perfect and to the standards required for our contract.

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K.S.

12 July 2021, 20:14

  • US

Mil Spec items do not come with a lot…

Mil Spec items do not come with a lot number to certify the mil-spec. In the past there was no issues in getting this number and unfortunately they no longer provide it.

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Rick Brennan

09 April 2021, 20:30

  • US

Sent me the wrong part and want me to pay return shipping and a restocking fee

I buy a lot of aircraft parts. I decided to try SkyGeek and placed a simple order with them for a part for the carburetor on my Lycoming engine. The package arrived but contained a part in a sealed bag that was not the part the corresponded to the part number. It wasn't close. The bag was marked with the correct part number. I called SkyGeek to try to sort things out because I suspected there was an error in their stock. Carmen, the customer service representative, asked me to send images of the part in the bag and a close-up of the bag. I explained that this part is needed to complete an annual inspection and that my airplane was out of service until I got the part, so I'd appreciate it if they checked their stock and send me the right part immediately. It is a $17 part, and their error, so I anticipated no problems. A few days later I got an email from Carmen. The email told me that I would get a refund if I sent the part back to them AT MY EXPENSE and PAID A RESTOCKING FEE. No mention that they were going to send me the correct part . . . Unbelievable.

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Dissatisfied customer

23 March 2021, 23:47

  • US

Terrible experience

Terrible, very strange experience. I ordered some aviation oil, some CamGuard, and a bottle of bug remover. Over two weeks later I still had not received my order. I used the online form to send a message about it, but got no response. Finally I got a hold of someone and was told the order had never even been picked from the warehouse. I cancelled the order.

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C M

07 March 2021, 00:38

  • US

Ordered the following on 02/11/2021:

Ordered the following on 02/11/2021: Piper 765-106 PA-28/PA-32 Inspection Hole Field Service Kit At the date of order, the product was represented in stock. Only after ordering was I notified that the product was not in stock and in fact would not ship until March 23rd. Disappointed I was not told this before placing my order. Please expedite my order. Thank you.

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Costinel Anciu

05 March 2021, 22:27

  • US

Worst customer service ever!

We had an AOG and paid the expedited fee to have an RG-500 battery shipped to us ASAP. During the receiving process, we noticed that the battery had been damaged, placed in another box and shipped to us. It's been more than a month and we are yet to receive our refund for the battery and the AOG fee. No one is picking up the phone, no one is responding to my emails. I DO NOT recommend doing business with this company!

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James Fasulo

04 March 2021, 16:36

  • US

I ordered 2 Whelen LED par46…

I ordered 2 Whelen LED par46 lights.Order 576218 They were a good price but I was told its going to take 65 days for my order to ship. I think that this is absolutely ridiculous. If I ordered the lights directly from Whelen it wouldnt take half as long. I'm still waiting and I need the lights. I wont be ordering from them again and I'll spread the word about my experience.

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John M

03 March 2021, 22:36

  • US

Unresponsive Customer Service

On 02/16/2021 we ordered 3 Kits of SKU# 505335. On 03/01/2021 we received 1 Kit along Packing Slip indicating a quantity of 3 Kits. It seems that there is 2 tracking numbers for this order. FedEx tracking number 784114532099 is showing returned to Skygeek and signed for by SSmith on 02/26/2021. Return appears to be due to missing labels or not the correct ones. Been trying to contact Skygeek 4 times with no positive results. This product is urgently needed for aircraft assigned to McConnell AFB.

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Mark Price

28 February 2021, 07:38

  • US

After waiting for 25 days I still…

After waiting for 25 days I still haven’t received my order. You ask me to review an order that still hasn’t shipped, you should probably check your business practices.

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R.Sharp

27 February 2021, 11:59

  • US

Still waiting for my aviation parts.

Still waiting for my aviation parts. Order was placed Feb 4th still waiting for the hardware (4 MS20500-624). It is now Feb 26th. Not a reliable company if you need to finish aviation projects on time. This has happened more than once with SkyGeek. Can not recommend using this company if you need parts within a reasonable amount of time. I have not received updates for shipping times from skyGeek other than from FedX which states "Scheduled delivery: Pending" from CT.