The biggest scam!! I booked through plum benefits for a hotel stay in Florida. One of the nights the hotel had what they said was a “catastrophic failure” of its cooling system. We sweat all night and we’re denied fans. The hotel gave us in writing that we would get a refund back and plum benefits is still denying the refund. I have been on the phone with them every day for a month. Morning noon and night. Plum benefits is holding my money hostage. They are the biggest scam running. NEVER EVER book through them. I have learned from my mistake.

I made a hotel reservation through Tickets At Work for June 26th, 2021. When I made the reservation I immediately received an email confirmation and the money was deducted from my bank account. When I arrived to the hotel after an 11 hour drive with my daughter there was no reservation made. I called Tickets at Work to be greeted by a rude customer service representative after waiting on hold for 30 minutes. She said they would have someone call the hotel. Long story short nobody ever called the hotel. There was only one room left and I had to pay AGAIN for a hotel room I already paid for and the rate was higher. I have called multiple times with 30 min hold times and still nothing. Today is July 6th over a week later and I still have NOT received a refund. DO NOT WASTE YOUR MONEY and book with this company. I will stick with using AAA for discounts as I have done before and never had this happen.

This website is anything but a discount website. This company’s business practices are worst I’ve ever seen. Misleading website and they try to hide behind their so called “policies” when a refund is due. What’s right is right when it comes to doing business and this company makes you feel like you are scammed. I can’t actually believe they answer people’s comments here like they actually care.

Plum benefits offers the option to pay for car rentals in full and in advance using a debit card but when get to the counter at the rental car company and you're told that they do not accept debit card payments...Plum Benefits will NOT refund your prepaid debit card payment stating that you did not cancel in advance therefore you can not get a refund HOWEVER HOW WOULD I HAVE KNOWN THAT MY DEBIT CARD PREPAYMENT WOULD NOT BE ACCACCEPTABLE IF YOU TOOK MY PREPAID CARD PREPAYMENT.

Do not... I repeat do not use Plum Benefits to purchase anything. I had purchased Def Lep tickets through these jokes in Dec 2019 for a August 2020 concert but Covid cancelled the concert and I now can not attend due to health issues related to Covid. These clowns will not refund my money now... rather they are playing the waiting game postponing the concert.

Back in March 2020, I bought tickets to see Taylor Swift. I wanted to take my niece to celebrate her birthday. I spent $3,800 in premium tickets because of the occasion Little did We know what was coming our way. I contacted Ticketsatwork to ask for a reimbursement, thinking that it would not be a big deal since the concert was postponed for another date to be announced. Jobs were lost, people got sick and some less fortunate are not with us anymore. I tried to explain that to the person that was supposed to help, but I was wasting my time. We could’ve used the money for other things like food and medicine, but all I got from Ticketsatwork was indifference and a pre-fabricated resolution that most likely sent to everyone trying to get their money back. It is February 27, 2021 and I still can’t get my money back. No I am being told that if they reimburse me is going to be in a form of vouchers. That is unacceptable. You held my money and everybody else’s money for a long time and you are going to give me vouchers for your exciting products? Unreal! I hope Ticketsatwork does the right thing and reimburse everyone back but with money, not vouchers. I am not asking for a favor. I trusted Ticketsatwork when I bought those tickets for services not provided. It is fair to give the money back. UPDATE I am expecting a quick resolution after almost a year Below is the information requested: Order Date 03/08/2020 Order Number 20000428 Total $3800.00 Looking forward to hear from you hoping the right thing is done. Victor Del Rio

As shown from countless reviews, this company doesn’t refund to original payment methods which is ridiculous during this pandemic, and period. If something you specifically paid for is cancelled or you can’t attend, what good is it to give a voucher — The money paid was intended for something specific. People are spending hundreds of dollars. If the specific thing they want is now unavailable or cancelled then that money needs to go back to the customer. Not force people to have to find something else on this site. Who does that??? Greed at its finest. I should have just purchased from the original place itself instead of TAW.

I purchased Billy Ellish March 2020 tickets as part of a Christmas gift for my girls and unfortunately was canceled due to the pandemic. I've tried to reach out to Plum Benefits to get refunded for my 640.00 concert purchase that I bought back in December 2019 and I have not heard anything from them yet. Hoping they get back to me soon and refund my purchase tickets, since this has been way over due for a refund.

I got Billie Eilish tickets for March 2020, for 680$ and due to pandemic the show was postponed and then finally CANCELLED in November 2020.I got a refund after weeks of emails and phone calls

I have respectfully asked for a full refund of the purchased tickets I made back in the beginning of March 2020, but due to the Covid crisis; my family and I had to cancel our vacation. Tickets at work refused and declined my request over and over again; their reasoning was that these tickets have a 1 year expiration date and the parks should re-open. I accommodated another rescheduled family trip within that 1 year time frame; only for my flights to be cancelled again; due to the Covid crisis again. I reached back out to Tickets at work to advised my flights were cancelled again with the proof, this 1 year window is passing soon and I would like my full refund. Tickets at work denied me yet again over and over. My family and I live nowhere near Florida, our plans were ruined over and over again. I work so hard for my money and their only responses are that they cannot refund me my money. Tickets at work rather keep my money I worked so hard for because this is how the rich stays rich; than to refund me what I've worked so hard for to keep my family alive and to be able to enjoy these type of things we call family and vacation times. I hope no one ever considers using Tickets at work because they stole $500+ from a hardworking single mother.