If I could give no stars, I would. They've been saying since March that I can have my money back. Every other hotel who I booked directly with has given me my money back. I will NEVER go through them again. I believe they are a fraud and liers. I hope there is a class action lawsuit brought against them and they are shut down permanently. DO NOT USE THEM EVER!! I'm out $522.44 right now. Their response is asking the hotel about a refund. The hotel doesn't have my money. Tickets at Work does so please stop lying. You guys are crooks!! It's up to you to do the right thing and you're not doing it. That's why I filed a BBB complaint against your company and I hope others do the same. 6/1 update: Within 2 days, I had my money back by going through the BBB.

It took two months for them to get back to me about a canceled event only to tell me that I won't be getting a refund because the event will be rescheduled at some unknown point in the future. I will not be back.

I've used Plum Benefits for every trip either work, family and personal. Most of which had been great and handled with care. Due to covid, I had an inquiry and a representative assumed I was canceling and they cancelled my hotel reservations with a follow up e mail that cancelled a hotel I never even booked. ( in which I disregarded due to the misinformation) assuming it was not cancelling my actual stay where I had actually booked. Once I arrived to my hotel location, I checked in early and later I found out my stay had been cancelled, there was a misprint in the e mail and they really cancelled my stay! I had to pack up and leave. Per two e mails. There was suppose to be a refund and within 30 days and I still have not seen this credit in the account used to make the first payment. I'm Very disappointed and I feel scammed. I don't think I'll ever... It was so embarrassing having to leave the hotel and book elsewhere in such a short notice before a wedding was taking place. Wow!

I'd give no stars if I could. Booked six hotel rooms for our honeymoon to New York, two through Plum Benefits. Yes despite a Covid 19 pandemic, legal stay at home orders in place, me being a seriously high risk patient with heart conditions and New York being a major Coronovirus epicenter they refused to give us our money back and have sent us on a wild goose chase through their intermediary, Priceline, and hotel managers. Terrible customer service on the phone. We will never use them again. They may find there's a class action against them at some point for how they have handled the matter. I have it in writing that they were fully refunded by Priceline for our hotel rooms. So they are basically just thieves who stole our money, as if losing our honeymoon and dealing with a pandemic wasn't upsetting enough. Stay away people......not only from the Coronavirus but also from Plum Benefits;)

Plum benefits won’t refund me for my hotel that I had to cancel due to COVID pandemic.Not my fault. I bought Broadway tickets and a hotel and I had to cancel everything and plum benefits will not do anything about it. Stay away! going to have my company cancel benefits with them. Horrible customer service. My order number is 19944788 Update to my review. Plum benefits is absolutely a disgrace I called to follow up with the reply that they sent me and customer service was so rude and blamed me. Absolutely disgusting! STAY AWAY they are horrible and will never ever use them again.

Has anyone gotten their refund from a hotel cancellation? I called a month ago and I have not gotten my refund yet. We were suppose to go to HERSHEY in a few weeks but because of the pandemic, we had to completely cancel everything. I have the refund email from tickets at work, stating that I’ll get my full refund within 14 days... it’s been over 30! I’ve never had issues with tickets at work before but right now, I’d at least like to know when I’m getting my money back

Never Buy through Plum Benefits! I made the mistake of buying park passes through Plum Benefits for Universal Orlando for March 20th, I contacted them for a refund on in early March when the COVID-19 thing began. They said I would be refunded in 3-5 days, I called back after 6 days and was then told it would take two weeks, I called back at 15 days days and was then told it would take 30 days for it to process. Here I am on the 33rd day with no refund and now I can't even get through to speak to anyone. I have received no form of compensation the still have my $2000 and I'm praying I hear back. Edit: 5/18/2020 Here we are 30 "business days" later which is what they told me it would take to get my refund when I did finally get in contact with someone, and guess what? This might surprise you.....NO REFUND! Were you surprised? Maybe this company is good to do business with when no problems arise but thats what separates the bad companies from the good ones I guess. Its not worth the risk in my opinion I'll spend the extra $40 to have the assurance that I can get my money back if needed. I'll keep ya'll updated after I go sit on hold for 4 hours and try to speak to a representative. To Plumbenefits: order number is 19909118 lets see what you do with that info. The fans are watching.

Tickets at work should be ashamed of how they are handling their business in this pandemic. I bought tickets for Disney that were final sale for dates of May 4-8. BUT due to a PANDEMIC that no one has any control of, that ticket is no longer any good to me! They say I can pick another date and go by Dec 15, 2020. 1) No one knows when this is going to end 2) Most everyone including us are out of jobs now and can’t just reschedule and go 3) these tickets were final sale for dates of May 4-8 They should refund for these dates! Not tell me and others we can’t get money back because they are too stingy and unethical to give us OUR money back! If you ever think about using this company to buy anything, DON’T! This is a time when we should be coming together, not stabbing people in the back to get richer... And don’t bother responding with your automated response that we can go later in the year...

Same crap - I have been on hold for 50 minutes several times just to be hung up on. Brett Reizen is a heartless President. His directive should be Refund anyone who is asking. We bought Universal Park passes that were not cheap. MY Father - In Law has Coronavirus and we were going to celebrate his 75th Birthday. I haven't seen him since he went to Hospital and now we are on eggshells every day. We ARE NOT going at all now so GIVE ME MY MONEY BACK. I am taking this to the News. I have a major connection at FOX. I have wasted about 4 hrs on phone calls. Ticket at work Reps told me Universal had to refund. I get a nice guy over at Universal on the phone and he tells me they are refunding left and right but because I bought through Tickets at work they could not refund me. They keep telling me just because the Tickets donlt expire that they cannot refund. Well guess what - I didn't decide to just not go. There is a Global Pandeminc and your company is heartless. You took 2k of my money to line your pockets - I will be receiving nothing.

We purchased tickets for Disney World for April 5th-11th, Disney is stating they are closed until further notice! Plum benefits stated we have to contact Disney for refund,Disney stated we have to contact Plum Benefits because they are the ones that took our money! We have been told multiple things. Plum benefits refuses to refund money, they told us once we linked our tickets to the Disney App it is now there responsibility! I have never been treated so badly or lied to so much! No one knows what they are doing because of this Virus everyone is losing money! We can’t go on the trip and the park is closed they should be refunding our money! Never purchase from Plum Benefits!!